NAMRATA NAMRATA
SURREY,British Columbia
Summary
At Fit4me Training, I excelled as a Customer Service Representative, leveraging my critical thinking and active listening skills to enhance customer loyalty and resolve complex issues. My adeptness in data entry and commitment to maintaining professionalism under pressure significantly contributed to our team's success in delivering outstanding customer service.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
Certification
Work History
Customer Service Representative
Fit4me Training
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Arts -
Kwantlen Polytechnic University
12666 72 Ave, Surrey, BC V3W 2M801.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Document control
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Certification
- First Aid Certification
- Food Safety Certification
Timeline
Customer Service Representative
Fit4me Training
Associate of Arts -
Kwantlen Polytechnic University
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