Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

NAMRATA N

Brampton,ON

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

6
6
years of professional experience

Work History

TEAM LEADER

SYNCREON
02.2019 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coordinated weekly meetings for internal and external groups.
  • Participated in cross-functional team-building activities.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
  • Held weekly team meetings to inform team members on company news and updates
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
  • Maintained database systems to track and analyze operational data
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Evaluated customer needs and feedback to drive product and service improvements
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Technician

Syncreon
08.2018 - 02.2019
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on iPhones,Watches and iPads..
  • Organized work to meet demanding production goals.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Kept work consistently compliant with 5S standards.
  • Organized work to meet demanding production goals
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs
  • Inspected, evaluated and calibrated electrical systems and components

Customer Service Cashier

TIM HORTON
01.2017 - 06.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

Education

Associate of Applied Science - Engineering Studies

SHERIDAN COLLEGE
Brampton, ON
08.2018

Skills

  • Coordinate Events
  • Quality Standards
  • Daily Workflow Improvement
  • Key Performance Indicators (KPI)
  • Conflict Resolution
  • People Management
  • Coaching and Mentoring
  • Client Support
  • Teamwork and Collaboration
  • Leadership
  • Communication

Additional Information

Volunteer at Horn of Africa Community Development- Currently Volunteer Employee

Administrative Assistant

· After school programs, Tutoring programs and recreational activities for youth.

· Communicating with customers through various channels.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Acknowledging and resolving customer complaints.

· Doing administration duties like Processing and maintain customer files, keeping client records, receiving and directing mail to different departments.

· Organizing and maintained corporate file system.

· Processing bills collection/orders and supplies.

· Received and directed all incoming and outgoing calls and screened as needed.

Timeline

TEAM LEADER

SYNCREON
02.2019 - Current

Technician

Syncreon
08.2018 - 02.2019

Customer Service Cashier

TIM HORTON
01.2017 - 06.2017

Associate of Applied Science - Engineering Studies

SHERIDAN COLLEGE

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