Strong multitasking skills and a fast learning ability ensure quick contributions to the work. Systematic E-Commerce Associate possessing deep familiarity with SEO. Efficient and detail-oriented professional offering a two-year background overseeing online sales and the web presence of companies. Well-versed in tracking website functionality and using web analytics tools to track and measure performance. Goal-oriented individual committed to improving retention and conversion rates and boosting the company's online presence and sales.
Hi, I’m
Namra Sarvaiya
Winnipeg,MB
Summary
Overview
4
years of professional experience
Work History
PetToba
E-Commerce Specialist
12.2022 - Current
Job overview
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Managed customer service inquiries and complaints for customer satisfaction.
- Managed 50 daily calls to ensure an optimal website experience.
Canadian Tire
Customer Representative
07.2021 - 11.2022
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
SareeNx
Inventory Checker and Order Processor
01.2021 - 04.2021
Job overview
- Checked inventory, accepted daily orders, and uploaded new designs of sarees on online platform.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled day-to-day shipping and receiving overseeing more than 35 packages per day.
Education
Robertson CollegeWinnipeg, MB
Certificate from E-Commerce Professional
12.2024
University Overview
I am currently enrolled in this course and will graduate in December.
Beta CollegeMississauga, ON
Diploma from Accounting & Payroll Administration
12.2023
University Overview
I have successfully completed this course and earned a diploma.
Radiant English AcademySurat, Gujarat
High School
04.2020
University Overview
- B grade in High School
- Three gold medals in the computer Olympiad for three consecutive years
Skills
- Outstanding Communication
- Problem Solving Abilities
- Adaptability and Flexibility
- Excellent Teamwork
- Leadership
- Polite
- MS Office
- Customer Support
- Order Fulfillment
- Search Engine Optimization
- Website Maintenance
- Performance reporting
- Inventory Management
- Payment Processing
Volunteer Experience
Volunteer Experience
Collected food items like rice and pulses from school students. Successfully collected 70 kg of food and donated to an orphanage.Languages
Gujarati
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Timeline
E-Commerce Specialist
PetToba
12.2022 - Current
Customer Representative
Canadian Tire
07.2021 - 11.2022
Inventory Checker and Order Processor
SareeNx
01.2021 - 04.2021
Robertson College
Certificate from E-Commerce Professional
Beta College
Diploma from Accounting & Payroll Administration
Radiant English Academy
High School
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