Namra Sarvaiya
Winnipeg,MB
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and resolving complaints, honed as a Customer Service Supervisor at PetToba. Expert in regulatory compliance and POS systems, with exceptional skills in relationship building and adaptability. Achieved significant improvements in customer service metrics through effective team training and customer relationship management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
PetToba
Winnipeg, Manitoba
10.2022 - Current
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Monitored phone calls to promote better service and provide feedback.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Resolved customer complaints or answered customers' questions.
- Answered phone calls and responded to questions and concerns.
- Maintained accurate records of customer interactions for future reference.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Parts Counter Sales Person
Canadian Tire
Winnipeg, Manitoba
07.2021 - 10.2022
- Verified accuracy of orders before shipping them out to customers.
- Processed orders and invoices accurately and efficiently.
- Received, examined and reshelved returned parts.
- Communicated effectively with management on any issues or special requests from customers.
- Completed daily reports accurately detailing all activities related to the parts counter sales position.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Answered phone calls and emails from customers inquiring about parts availability.
- Resolved customer complaints in a timely manner.
- Used POS systems to receive payment or obtain credit authorization.
Customer Service Representative
SareeNx
Surat , Gujarat
01.2021 - 04.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Certificate - E-commerce
Robertson College
Winnipeg, MB12-2024
Diploma - Accounting & Payroll
Beta College
Mississauga, ON12-2023
High School Diploma -
Radiant English Academy
Surat04-2020
Skills
- Customer Complaint Handling
- Employee schedule management
- Regulatory Compliance Enforcement
- Proficient in COSTAR and Shopify
- Task Assignment Skills
- Time tracking
- POS systems expert
- Adaptability and flexibility
- Relationship building
- Retail store support
- Building rapport
- Critical thinking
- Order fulfillment
- Customer relationship management (CRM)
- Time management
- Multitasking and organization
Certification
- Introduction to Cybersecurity
- Inbound Marketing
Languages
English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Professional
Timeline
Customer Service Supervisor
PetToba
10.2022 - Current
Parts Counter Sales Person
Canadian Tire
07.2021 - 10.2022
Customer Service Representative
SareeNx
01.2021 - 04.2021
Certificate - E-commerce
Robertson College
Diploma - Accounting & Payroll
Beta College
High School Diploma -
Radiant English Academy
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