Namneet Singh
Sydney,Nova Scotia
Summary
Dedicated individual with experience as customer service representative and front desk employee with excellent experience in industry. Maintains professional appearance and expertly completes the assigned tasks with focus on quality. Quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Dialpad
10.2022 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge and creating positive experiences.
- Adhered to company policies and scripts to consistently achieve time bound quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Used to manage 50 customer calls / email communications on daily basis.
Call Center Agent
Talk Desk
04.2020 - 10.2022
- Delivered exceptional customer service to nearly 70% customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Post Baccalaureate Diploma in Business Management
Cape Breton University
Sydney, NS05.2025
Marketing Management
Masters Of Business Administration
MDU, Rohtak, IndiaEconomics
Bachelor Of Science
Guru Nanak Dev University, Amritsar, IndiaSkills
- Data Collection
- Problem-Solving Skills
- Welcoming
- Client Services
- Transaction Processing
- Fast Learner
Work Availability
FULL TIME: 40 hours/week
Availability
Available all days.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Call Center Agent
Dialpad
10.2022 - 03.2023
Call Center Agent
Talk Desk
04.2020 - 10.2022
Post Baccalaureate Diploma in Business Management
Cape Breton University
Marketing Management
Masters Of Business Administration
Economics
Bachelor Of Science
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