Namneet Kaur

· Delivered high-quality service to customers in a regulated environment, resolving inquiries and complaints promptly.
· Managed secure parcel handling, tracking, and lost-and-found processes in compliance with Canada Post and security regulations.
· Assisted customers in person, by phone, and by email, ensuring accurate information and positive experiences.
· Verify customer Identity by accurately checking two pieces of government identification for services such as parcel pickups, registered mail, money orders, in accordance with Canada Post security and privacy policies.
· Handled high-volume transactions with speed, accuracy, and professionalism.

• Managed inventory levels to ensure product availability and minimize stock discrepancies.
• Operated scanning equipment for accurate tracking of incoming and outgoing merchandise.
• Assisted in organizing stockroom layout to enhance accessibility and efficiency.
• Collaborated with team members to streamline restocking processes and improve workflow.

• Supported team in daily operations, ensuring seamless workflow and adherence to company policies.
• Assisted in training new staff on operational procedures and customer service standards.
• Managed inventory levels through effective tracking and reporting practices.
• Facilitated communication between departments to enhance teamwork and collaboration.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.