Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Namita Sharma

Winnipeg,MB

Summary

Highly experienced customer service representative with exceptional skill and ability to maintain a positive, empathy and professional attitude towards customers at all the time. Received google reviews from customers for providing exceptional service.

Work History

CASHIER

HOME DEPOT
  • Greet customers as they arrive the counter with their purchases and provide them with information on Price along with return policy
  • Accept both cash and credit cards and process payments according to standard operating producers
  • Operate POS system to manage cash and credit transactions and ensure that any operating problems are handled or communicated to the supervisor
  • Inform customers about deals and offers on products and home depot credit cards in a bid to encourage them to make purchases.
  • Listen to customers projects they are working on and offers them the right products and current deals.

Customer Service Representative

CASH4YOU
  • Provide exceptional level of customer service-consistently receiving 90%or more in customer service and Telephone Quality Assurance standards
  • Effectively manage operational, security, IT, privacy and credit risk
  • Sell benefits of ancillary service to customers, meet and /or exceed monthly sales Quotas /Targets and ensure all sales are correctly recorded, such as A: Customers Loans B: Optional Loan Protection Plan C: Promotions D: Western Unions send and receives E: Store specific service F: Enter customer and maker/issuer information completely and accurately into POS.

CUSTOMER SERVICE ADVISOR

CONCENTRIX
  • Resolves product or service problem by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
  • Great phone etiquette in attending to different customers need
  • Serves customers by providing product and service information and resolving product and service problems
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information

CASHIER

TIM HORTONS
  • Good human relations skills for relating with customers effectively
  • Great temperament in dealing with difficult customers
  • Ability to multitask in attending to different customer needs
  • Ability to pay attention to detail in taking customers orders and deliveries as well as complaints.

Education

Certificate - Payroll Administration

Durham college

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Customer service excellence
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • ID verification
  • Attention to detail
  • Currency counting

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

References

Navjot Kaur 4313371890

Personal Banking Associate

Navjot.kaur6@td.com

Timeline

CASHIER

HOME DEPOT

Customer Service Representative

CASH4YOU

CUSTOMER SERVICE ADVISOR

CONCENTRIX

CASHIER

TIM HORTONS

Certificate - Payroll Administration

Durham college

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