Namita Mehta
Summary
Dynamic food service professional with extensive experience at Tim Hortons, recognized for enhancing customer satisfaction through effective communication and efficient multitasking. Proven track record in inventory monitoring and food safety compliance, while boosting team morale and resolving customer inquiries to foster loyalty. Committed to maintaining high standards in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Tim Hortons
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service while taking customers' orders.
- Prepared fast food items in accordance with established build charts.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Maintained the inventory usage and the order placements.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Assisted in training new staff, ensuring they met service and quality standards.
Food Service Supervisor
Tim Hortons
04.2023 - 10.2023
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Associate of Science - General Sciences
Alexander College
Burnaby, BC06-2023
Skills
- Customer service
- Team player
- Accuracy and efficiency
- Food service standards
- Effective communication
- Inventory monitoring
- Food safety and sanitation
- Cash handling
- Efficient multitasking
- Excellent work ethic
- Ordering procedures
- Upselling strategy
- Customer inquiry resolution
- Time management
- Attention to detail
- Problem-solving
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
ServSafe Food Handler
Timeline
Food Counter Attendant
Tim Hortons
10.2023 - Current
Food Service Supervisor
Tim Hortons
04.2023 - 10.2023
Associate of Science - General Sciences
Alexander College
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