Níamh Coffey
Vancouver,BC
Summary
I am a highly skilled individual who is dedicated to assisting my highly effective administrative skills to the office operations with efficiency and grace. I am an energetic, enthusiastic, self-motivated, reliable and responsible hard-working person. I am a punctual individual who possesses excellent communication and interpersonal skills, coupled with the ability to be respectful and tactful. I am dependable and willing to work on my own or within a team environment.
I am a highly motivated, enthusiastic, detailed oriented and creative individual. I have strong organizational and administrative skills with the ability to multitask, prioritize and manage conflicting demands, while analyzing and resolving problems. I have excellent time management skills with the ability to successfully run multiple projects simultaneously. I am a very patient, understanding, kind and caring person who is approachable as well as highly competent. I adapt quickly to new situations and I am always eager to learn and develop new skills by putting 100% into everything I do.
Overview
8
8
years of professional experience
Work History
Administrative Office Coordinator
O'Keeffe Sawmill
05.2018 - 05.2022
- Welcomed clients and visitors in a kind and professional manner
- Answered incoming phone calls and directed calls efficiently with a kind and helpful manner
- Excellent verbal and written communication skills
- Provided excellent customer service by promptly addressing inquiries via phone, email, or in-person interactions
- Prepared, coordinated and delivered documents for clients, internal and external providers and employees
- Established strong, positive relationships with clients, internal and external providers, employees and members of the community
- Excellent attention to detail
- Organized and managed calendars, billing and invoices
- Maintained a clean and welcoming reception area which contributed to a positive visit and experience at our site
- Coordinated parcels and mail to and from the office as well as deliveries, courier service and tracking parcels
- Handled sensitive situations professionally such as discussing costs or past-due account balances with clients to ensure a satisfactory resolution
- Able to work in a team and be responsive to internal customers
- Able to work under pressure in a fast-paced environment
- Proficiency in Adobe and Microsoft
- Meets security and safety requirements relating to myself, employees, staff and visitors
- Maintained a visitors log and ensured quests are provided with badges or access cards as required
- Being the first point of contact for guests and employees and provided excellent customer service
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Used my skills to contribute to the companies growth through research on potential new opportunities such as a new materials and designs.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
Reception Administrator (Part Time)
Karen's Beauty Salon
06.2015 - 01.2017
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to the appropriate personnel.
- Developed strong relationships with clients through professional correspondence via email or phone and in-person interactions.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Acted as a resource for staff regarding general inquiries or requests about policies or procedures within the company.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Facilitated office communications by distributing mail, packages and other correspondence in a timely manner.
- Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
- Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Managed the staff calendars
- Maintained a clean and inviting salon environment to promote client comfort and encourage repeat business, cleaned and organized the treatment rooms, reception area and ordered office supplies and treatment supplies
- Maintained a clean and inviting salon environment to promote client comfort and encourage repeat business.
- Escorted patients to their designated treatment rooms
- Created social media advertisements to post for upcoming events and new program's we had to offer
- Handled billing and payment processing
- Reduced no-shows through proactive communication strategies like reminder calls and text messages prior to scheduled appointments
- Maintained comprehensive knowledge of industry trends and developments to offer informed recommendations to both clients and staff members.
- Coordinated special events such as bridal parties or charity fundraisers within the salon space for enhanced community engagement.
- Established a healthy work relationship with other employees which helped me work well with others in future jobs
- Assisted clients in selecting appropriate services based on their individual needs, ensuring optimal satisfaction with results.
Senior Graphic Designer & Sportswear Designer
Azzurri Sport
06.2022 - 08.2023
- Developed visual concepts and designs that align with clients brand identity and meet the needs of clients and marketing teams
- Created artwork, such as logos, packaging, and promotional materials, using computer software or by hand
- Collaborated with clients and marketing teams to ensure that designs accurately reflect the brand's desired image and messaging
- Researched current design trends and staying up-to-date on new techniques
- Presented design concepts to clients and stakeholders for review and feedback
- Made revisions and adjustments to designs based on feedback
- Managed multiple design projects simultaneously while meeting deadlines
- Ensured that all designs are produced to the highest standards of quality and accuracy
- Provided support and guidance to junior designers or assistants on the team
- Participated in team meetings and providing input on design-related topics and projects
- Created and designed new sportswear kits and jerseys for teams around Ireland, Europe, Canada and England
- Conceptualized and implemented new designs for team leisurewear and kits
- Experience in the printing process from the beginning of designing, CAD drawings, heating process, embroidery, transfers and weaving
- Implementing different elements such as shapes, colours, typography, images, drawings and more to convey ideas and concepts to a target audience
- Preparing concepts, layouts, and mock-ups as needed for projects using Adobe Suite
- Meticulously maintain visual hierarchy, consistent typography, brand standards and version control across multiple projects
- Working independently as well as collaboratively with cross-functional teams to support all areas of marketing with design needs
- Communicating ideas and information through visuals concepts
- Created and designed new sportswear kits and jerseys for teams around Ireland and worldwide including Canadian teams
- Branding for clients
- Worked effectively in this fast-paced environment
- Assisted with day-to-day operations, working efficiently and productively with all team members
Education
Bachelor of Arts - Graphic Design And Visual Communications
Waterford Institute of Technology
Waterford, Ireland06.2021
High School Diploma -
Blackwater Community School
Waterford, Ireland05.2017
Skills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
- Organization and Time Management
- File Organization & Documentation
- Office inventory management
- Telephone Etiquette
- Administration and Operations
- Scheduling and calendar management
- IT literate
Volunteer Experience
- Cappoquin St.Patricks Day Parade committee member
- Cappoquin Pink Bra Cancer Cycle founder and committee member
- Cappoquin Coral and Dramatic Society committee member
- Youth Group Leader with Cappoquin Foróige Club
- Soccer Coach for U8's Academy Development Group at Cappoquin Railway Soccer Club
- Camogie Coach with U10's Cappoquin Camogie Club
- Volunteered and sang at my Church Choir
- Photographer for St.Patricks Day Parade Cappoquin, local fundraisers and local town festivals
Accomplishments
- Artifice award for Art and Design at Blackwater Community School, Lismore, Co.Waterford, Ireland
- Club, County, Munster and Féile medals in Camogie
- Waterford U16's Ladies Soccer League and Development Squad
- Pope John Paul II award gold medal at Blackwater Community School, Lismore, Co.Waterford, Ireland
- Gaisce bronze award (The Presidents Award) for community involvement
- ECDL course at Blackwater Community School, Lismore, Co.Waterford, Ireland
Languages
English
Native or Bilingual
Hobbies/Interests:
I'm a very artistic person who loves drawing, sketching, painting, creating and building with my hands. I love designing and Graphic Design and I take pride in Photography and anytime I can get out and about in nature and be adventurous I will.I love being organized and love interior design too.
Timeline
Senior Graphic Designer & Sportswear Designer
Azzurri Sport
06.2022 - 08.2023
Administrative Office Coordinator
O'Keeffe Sawmill
05.2018 - 05.2022
Reception Administrator (Part Time)
Karen's Beauty Salon
06.2015 - 01.2017
Bachelor of Arts - Graphic Design And Visual Communications
Waterford Institute of Technology
High School Diploma -
Blackwater Community School
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