Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Namgyal Lama

Vancouver,BC

Summary

Dynamic professional with extensive experience as an Uber driver, recognized for a clean driving record and high passenger ratings. Expertise in cash handling and documentation accuracy enhances operational efficiency. Strong customer service and communication skills foster satisfaction and loyalty through effective problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

uber driver

Uber
Vancouver, British Columbia
09.2024 - Current
  • Transported passengers safely to various destinations across the city.
  • Communicated effectively with passengers to ensure a pleasant experience.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.

Amazon delivery driver

DSP
Vancouver, British Columbia
09.2024 - 01.2025
  • Executed timely delivery of packages across designated routes.
  • Utilized GPS systems to enhance efficiency of delivery routes.
  • Addressed customer inquiries related to delivery processes and policies.
  • Adhered to safety protocols for vehicle operation and maintenance.
  • Maintained regular communication with dispatch regarding route delays or issues.
  • Reviewed delivery documents, reporting discrepancies to supervisor.
  • Provided status updates on deliveries to dispatch promptly.

Azuridge estate hotel

Front desk staff
Priddis, Alberta
06.2020 - 05.2022
  • Engaged customers through effective interpersonal skills to build rapport and trust.
  • Resolved customer issues with friendly, knowledgeable service to enhance satisfaction.
  • Streamlined processes by utilizing various software tools for optimal performance.
  • Updated databases with current information to ensure accuracy and reliability.
  • Supported colleagues with guidance to foster a collaborative work environment.
  • Provided exceptional service during face-to-face and phone interactions with customers.
  • Promoted high levels of customer satisfaction through creative problem-solving techniques.
  • Completed daily tasks accurately and efficiently, contributing to overall team success.

Liquor shop

Cashier
Calgary, Alberta
08.2018 - 10.2020
  • Operated cash register efficiently, processing payments via cash, check, credit card, or gift card.
  • Issued receipts and provided accurate change for cash and credit transactions.
  • Greeted customers and addressed inquiries regarding products and services.
  • Trained new team members in register operations, stock procedures, and customer service.
  • Handled customer questions and delivered information on store policies and procedures.

Education

Associate of Arts - Film Production

Vancouver Film School
Vancouver, BC
06-2023

Skills

Report preparation and file management

Clerical support and help desk operations

Documentation accuracy

Cash handling and POS transactions

Data entry and computer work

Languages

English
Full Professional

Certification

  • class 4 license

Timeline

uber driver

Uber
09.2024 - Current

Amazon delivery driver

DSP
09.2024 - 01.2025

Azuridge estate hotel

Front desk staff
06.2020 - 05.2022

Liquor shop

Cashier
08.2018 - 10.2020

Associate of Arts - Film Production

Vancouver Film School

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Namgyal Lama