AMIT KUMAR
Brampton,Ontario
Summary
Dynamic leader with a proven track record of enhancing customer service and driving sales performance at Rajiv Arora. Expertise in strategic planning and solution selling, with a strong ability to ensure quality and motivate teams. Consistently achieved significant sales targets by cultivating new customer relationships and applying analytical thinking. Recognized for exceptional cash handling capabilities and advanced computer skills, contributing to overall operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon Canada Fullfillment Svcs
10.2024 - 05.2025
- Operated material handling equipment to efficiently move products within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Coordinated with team members to ensure timely order fulfillment and shipping.
- Implemented safety protocols, reducing workplace incidents and ensuring compliance.
Call Center Supervisor
Ankit
01.2022 - 11.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
- Trained team members on performance metrics and consumer behavior identification.
- Created team rotations to man center effectively during peak hours.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Sales Manager
Rajiv Arora
04.2016 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
Education
Bachelor of Commerce - Commerce
DELHI UNIVERSITY
INDIA08.2010
MCA - Computer And Information Systems
William Carey University
India07.2014
Digital Marketing Certification - Digital Marketing
Digiperform Digital Career Academy
Delhi, India 06-2025
Dispatcher Certification - Truck Dispatcher & Freight Broker
Maze Consultancy
Mississauga, ON04-2025
Skills
- Cash Handling
- Drawer balancing
- Strategic Planning
- Solution selling
- Quality Assurance
- Call Monitoring
- Staff Motivation
- Analytical Thinking
- Self Motivation
- Computer Skills
- Heavy lifting
- Warehouse safety
- Clear communication
- Material handling
- Team collaboration
- Pallet jack handling
- Shipping and receiving
- Pallet jacks
- Basic mathematics
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Loading and unloading
- Forklift operator certification
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Certification
- Digital Marketing Specialist, Digiperform - 1 year
- Truck Dispatcher & Freight Broker, Maze Consultancy - 1 Month
- Dietitian/Nutritionist, ACE - 1 Year
Timeline
Warehouse Worker
Amazon Canada Fullfillment Svcs
10.2024 - 05.2025
Call Center Supervisor
Ankit
01.2022 - 11.2023
Sales Manager
Rajiv Arora
04.2016 - 10.2021
Bachelor of Commerce - Commerce
DELHI UNIVERSITY
MCA - Computer And Information Systems
William Carey University
Digital Marketing Certification - Digital Marketing
Digiperform Digital Career Academy
Dispatcher Certification - Truck Dispatcher & Freight Broker
Maze Consultancy