Summary
Overview
Work History
Education
Skills
Languages
Networking Events
Additional Information
Timeline
Generic

Namdev Patel

Sudbury,ON

Summary

High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in a fast-paced banking environment. Skilled in resolving customer issues, providing financial advice, and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.

Overview

4
4
years of professional experience

Work History

Assistant Sub Leader/Assembly Line Production Worker

Vuteq Canada Inc
03.2023 - 04.2024
  • Improved customer satisfaction ratings by addressing client concerns promptly and professionally.
  • Assisted management in setting realistic goals, tracking progress, and consistently meeting deadlines.
  • Championed professional development initiatives within the team, encouraging continuous learning opportunities for all team members.
  • Developed a strong rapport with colleagues by participating in team-building activities and fostering open communication channels.
  • Enhanced team productivity by implementing efficient work schedules and delegating tasks effectively.
  • Reduced training time for new hires by creating comprehensive onboarding manuals and resources.

Customer Service Representative

Urban Co-operative Bank
03.2020 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Educated customers about available services, products, and bank resources.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with navigating bank systems, completing transactions, and opening or closing accounts.

Education

Graduate Diploma - Business Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2024

Bachelor of Engineering - Computer Engineering

Gujarat Technological University
Gujarat
07.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening & Critical Thinking
  • Appointment Scheduling
  • Microsoft Office Suite
  • Customer Relationship Management (CRM)
  • Building rapport

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Networking Events

I actively participate in networking events, eager to connect with like-minded individuals and expand my knowledge and skills within my field. Engaging with diverse professionals allows me to gain insights, stay updated on industry trends, and continuously improve. I prioritize building and nurturing relationships within these networks, recognizing the value of collaboration and mutual support in achieving personal and professional growth.

Additional Information

I am pursuing a career in finance with a specific focus on banking, aiming to specialize as a Personal Financial Planner. To deepen my expertise in this field, I am currently enrolled in the Canadian Securities Course offered by the Canadian Securities Institute. With dedicated study and preparation, I am on track to complete the course and pass the examination. My commitment to professional development underscores my determination to excel in the financial services industry and provide clients with comprehensive financial planning solutions tailored to their needs and goals.

Timeline

Assistant Sub Leader/Assembly Line Production Worker

Vuteq Canada Inc
03.2023 - 04.2024

Customer Service Representative

Urban Co-operative Bank
03.2020 - 07.2022

Graduate Diploma - Business Analysis

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Engineering - Computer Engineering

Gujarat Technological University
Namdev Patel