I am seeking a position with a company that will require me to utilize my skills, abilities, and experience in the customer service field to ensure the company's success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Security Officer
Allied Universal Security Service
San Jose
04.2024 - Current
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Searched bags manually to identify prohibited items and contraband.
Coordinated with law enforcement and emergency responders during incidents and emergencies.
Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Assisted in the development and implementation of security policies and procedures.
Adhered to post orders while maintaining a visible presence around the property.
Verified photo IDs and tickets to allow guests passage.
Maintained accurate logs of all security related activities.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Package Handler
FedEx
Oakland
12.2024 - 11.2025
Sorted packages by size and destination for efficient processing.
Loaded and unloaded trucks using safety equipment and techniques.
Assisted in training new team members on operational procedures and systems.
Reported damaged packages to supervisors for proper handling and resolution.
Collaborated with team members on tasks such as sorting mail into designated bins.
Security Officer
Securitas
Oakland
05.2021 - 10.2023
Monitored premises to deter theft and ensure safety protocols.
Assisted visitors by providing directions and information about the facility.
Conducted security checks on equipment and building access points.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Verified photo IDs and tickets to allow guests passage.
Provided escorts for visitors as needed throughout the facility.
Afterschool Instructor
BACR
Oakland
08.2022 - 06.2023
Designed engaging lesson plans for diverse after-school programs.
Facilitated group activities to promote teamwork and social skills.
Supervised students during recreational and educational activities.
Implemented behavior management strategies to foster positive interactions.
Maintained accurate records of student attendance and grades throughout the semester.
Assessed student work samples and gave constructive feedback as needed.
Supervised students during recess and lunch periods while encouraging physical activity.
Developed creative teaching strategies to help struggling students understand complex concepts.
Facilitated group discussions about current events or topics relevant to the curriculum.
Created lesson plans that incorporated multiple teaching styles into one cohesive unit.
Assisted with homework and tutored students in various subjects.
Security Officer
Genesis Security
San Mateo
01.2022 - 05.2023
Flex Officer
Allied Universal
Oakland
05.2020 - 09.2020
General Merchandise
Target
Oakland
03.2020 - 05.2020
Stocked shelves with merchandise to maintain an organized sales floor.
Assisted customers in locating products and answering inquiries.
Cashier
McDonald's
San Leandro
05.2019 - 09.2019
Group Leader
Teens on Target/ Youth Alive
Oakland
08.2018 - 05.2019
Paid Internship
Cashier/ Drive-Thru
Jack in the Box
Hayward
01.2018 - 08.2018
Education
Cal State University East Bay - Kinesiology
Cal State University East Bay
Hayward, CA
08.2019 - 01.2023
High School Diploma -
Castlemont High School
Oakland, CA
08.2017 - 01.2019
Skills
Collaborate productively with others
Fast Learner
Creatively solve problems
Work well in fast paced environments
Positive attitude
Organizing my work
Situation Prevention
Warehouse Working
Customer service
Attention to detail
Effective communication
Crisis intervention training
Coursework
Intro to Kin: Reading articles about obesity, healthy eating, and workouts.
Public Speaking: Speaking out loud in class in front of everyone with a timed frame.