Namarpreet Kaur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Sales Associate
Reliance Fresh Retail
09.2017 - 10.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
Sales Associate
Airtel Store
02.2014 - 08.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
The Mart
12.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
B.Tech - Computer Science
Punjab Technical University
Jalandhar 04.2013
12th - Non Medical
Sant Singh Sukha Singh Khalsa Sen Sec School
Amritsar Punjab05.2009
Tenth( Matriculation ) - Science
Sant Singh Sukha Singh Modern High School
Amritsar Punjab 08.2007
Skills
- Active Listening
- Technical Support
- Grammar
- Microsoft PowerPoint
- Staff Training
- Time Management
- Microsoft Word
- Documentation
- Coordination
- Customer Relations
- Research
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
The Mart
12.2020 - 07.2023
Sales Associate
Reliance Fresh Retail
09.2017 - 10.2020
Sales Associate
Airtel Store
02.2014 - 08.2017
B.Tech - Computer Science
Punjab Technical University
12th - Non Medical
Sant Singh Sukha Singh Khalsa Sen Sec School
Tenth( Matriculation ) - Science
Sant Singh Sukha Singh Modern High School
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