Naman Preet Kaur

recruiting new staff and providing training

• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• communication and time management
• Worked with cross-functional teams to facilitate swift resolution of escalated issues.
• Increased revenue with strategic upselling of products and services to existing customers.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.
• Promoted new products and services to existing customers, driving revenue growth and satisfaction.

• Mentored junior team members, fostering a culture of continuous learning and skill development.
• Mentored and guided employees to foster proper completion of assigned duties.
• Increased employee retention by designing and implementing comprehensive training programs.
• Built strong relationships with customers through positive attitude and attentive response.
• Enhanced team productivity by initiating and implementing efficient project management processes.
• Worked with colleagues to create prototypes for designs and training materials.

• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication.
• Scheduled meetings and managed calendar.
• Utilized [Software] to create and edit correspondence, documents, and materials.
• Resolved basic computer and office equipment issues through troubleshooting.
• Attended monthly sales meetings and reported pertinent information to employees.