Namanpreet Kaur
Mississauga
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Leader
McDonald's
09.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Teller
Utkarsh Small Finance Bank
02.2020 - 03.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Receptionist
Acme Overseas
08.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly.
Education
Diploma - Business Management
Lambton College
Mississauga, ON12.2022
Bachelor - Commerce
Surajmal Agarwal College
06.2019
Skills
- Issue Resolution
- Coaching and Mentoring
- Training Junior Team Members
- Crew Safety Meetings
- Analytical Thinking
- Cash Receipt Balancing
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Team Leader
McDonald's
09.2021 - Current
Teller
Utkarsh Small Finance Bank
02.2020 - 03.2021
Receptionist
Acme Overseas
08.2019 - 02.2020
Diploma - Business Management
Lambton College
Bachelor - Commerce
Surajmal Agarwal College
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