NAMANDEEP KAUR
Dieppe,NB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservations Agent
Rise Air
Saskatoon
11.2023 - 07.2024
- Answer the phone and making passenger bookings in a timely and effective manner.
- Rearrange, cancel, add, and cap flights as well as move passengers within computer system and notify the appropriate company personnel and passengers.
- Manage and respond to emails in a timely and protessional manner.
- Ensure date entry in Skyline software program is accurate.
- Perform data verification of medical warrants within Skyline program and in accordance with Health Canada.
- Process purchase orders and various booking sheets from companies as well as other faxes that come through.
- Track and verify gift certificates.
- Check phone messages and provide a call back to customers.
- Resolve customer complaints in a professional manner.
- Find the most effective and efficient way to resolve issues regarding passengers or flights.
- Process and file paperwork.
- Provide daily cash reports.
Truck Dispatcher
Royal Brothers Logistics
Saskatoon, SK
05.2023 - 07.2023
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Sales Account Executive
Marcus Evans
Montreal
02.2022 - 02.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
SALES AGENT
PRAGMA
Montreal, QC
01.2021 - 02.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Logged reports, expenses, receipts, and sales in company database.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Increased sales and customer satisfaction through personalized servicing.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Used Salesforce to track pipeline activity and analyze sales trends.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
Retail Store Supervisor
Depannuer Elite Plus
Montreal, QC
11.2019 - 01.2021
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
- Rectified issues with all staff departments.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Observed and monitored store's security cameras to reduce retail crimes.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Conducted inventory analysis to determine optimal stock levels.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Education
Business Administration - Marketing And Sales
Herzing College
01.2022
Skills
- Business Development and Planning
- Qualified Lead Generation
- Inbound Phone Call Handling
- Microsoft Office
- Team Management
- Prospecting and Cold Calling
- Verbal and Written Communication
- Sales Expertise
- Client Relationship-Building
- Retail Store Operations
- Opening and Closing Procedures
- Operate Cash Register
- Salesforce CRM Experience
- Account Management
- Inventory and Stocking
- Accurate Cash Handling
- Retail Store Operations
- Opening and Closing Procedures
- Operate Cash Register
- Salesforce CRM Experience
- Account Management
- Inventory and Stocking
- Accurate Cash Handling
- Administrative Support
- Trucking Dispatching
- Transportation Management
- Freight Forwarding
- Payroll and Accounts Payable Receivable
Certification
- Trucking Dispatch and Freight Broker Specialist, Rai Dispatch Training
- Dangerous Goods Training for Passenger Handling Personnel
Timeline
Reservations Agent
Rise Air
11.2023 - 07.2024
Truck Dispatcher
Royal Brothers Logistics
05.2023 - 07.2023
Sales Account Executive
Marcus Evans
02.2022 - 02.2023
SALES AGENT
PRAGMA
01.2021 - 02.2022
Retail Store Supervisor
Depannuer Elite Plus
11.2019 - 01.2021
Business Administration - Marketing And Sales
Herzing College