NAMAN SHARMA
Blue Mountain,ON
Summary
Accomplished Housekeeping Supervisor with a proven track record at Blue Mountain Resort, enhancing team performance and guest satisfaction through effective training and quality control. Skilled in organizational and problem-solving abilities, demonstrated by leading high-profile projects at The Oberoi Group. Recognized for exceptional attention to detail and time management, ensuring operational excellence across all assignments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Blue Mountain resort
Blue Mountains, ON
08.2024 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Reviewed employee performance and devised improvement plan to achieve goals.
Housekeeping/Laundry Associate
Delta by Marriott
Waterloo, Canada
05.2023 - 06.2024
- Ensure upkeep and maintenance of hotel facilities and areas
- Responsible for cleaning guestrooms, bathrooms and public area including self-inspection
- Operating laundry equipment and handling laundry operations
- Knowledge of housekeeping equipment and chemicals
Deputy Manager, Housekeeping
The Oberoi group
Mumbai, India
02.2023 - 11.2023
- Managed all three VIP club floors and public areas at Trident, BKC
- Achieved Smooth daily operations with quality and minimum inconvenience to the guests
- Spent three months in the bio bubble handling the Mumbai Indians team, managing VIP player floors while keeping the hotel team's morale high
- Acted as the afternoon housekeeping shift in-charge (only manager on shift for 436 rooms and public area) for three months
- Actively conducted team trainings and implemented new processes in a productive manner
- Spearheaded training, empowerments and leading quality assurance (LQA) KRAs for the department
Training Manager, Soft Skills
Nouvel Facilities
Delhi NCR, India
01.2023 - 03.2023
- Responsible for three regions in Delhi NCR, India
- Conducted regular trainings for employees across different sites
- Maintained records and reports on a daily, monthly and annual basis
Housekeeping Management associate
The Oberoi Centre of Learning and development
Multiple locations, India
06.2019 - 01.2022
- Company Overview: Rated amongst the best in Asia and a benchmark for excellence in hospitality and management education
- Hands on experience in three different 5-star hotels/resorts namely The Oberoi, Bangalore, The Oberoi Vanya Vilas wildlife resort, Ranthambore and Trident, Gurgaon
- Acquired skills such as Team management, Leadership, Being Mindful, Clear communication, Planning and execution and goal accomplishment
- Rated amongst the best in Asia and a benchmark for excellence in hospitality and management education
Industrial Trainee
The Oberoi group of hotels
Mumbai, India
06.2017 - 10.2017
- Awarded 'The best performer in housekeeping'
- Gained experience in all 4 core departments of a 5-star luxury hotel-The Oberoi, Mumbai
Education
Global Hospitality management -
Conestoga College
Waterloo, ON05.2024
Post Graduate Diploma in Housekeeping Management -
The Oberoi center of learning and development
Delhi, India01.2022
Bachelors in hospitality and hotel administration -
IHM Mumbai
Mumbai, India05.2019
Skills
- Organizational Skills
- Time Management
- Problem Solving
- Inventory Management
- Attention to Detail
- Quality Control
- Goal oriented
Certification
- SMARTSERVE ONTARIO
- FOOD HANDLERS
- WHMIS
- WORKER HEALTH AND SAFETY AWARENESS (ON)
- WORKING TOGETHER: THE ONTARIO HUMAN RIGHTS CODE
- ACCESSIBILITY FOR ONTARIANS with DISABILITIES ACT
References
- Ms Derya Micozkadioglu, Quality Assurance Manager, Americas, +1 619 771 9592
- Mr. Sanyam Saigal, Head of Team- L&D, Soneva, Sanyam.saigal@gmail.com
- Ms. Akansha Negi, Learning and Development Manager, JW Marriott, Akansha.negi@marriotthotels.com
Languages
- English, Proficient (C2)
- Hindi, Proficient (C2)
- Punjabi, Proficient (C2)
Timeline
Housekeeping Supervisor
Blue Mountain resort
08.2024 - Current
Housekeeping/Laundry Associate
Delta by Marriott
05.2023 - 06.2024
Deputy Manager, Housekeeping
The Oberoi group
02.2023 - 11.2023
Training Manager, Soft Skills
Nouvel Facilities
01.2023 - 03.2023
Housekeeping Management associate
The Oberoi Centre of Learning and development
06.2019 - 01.2022
Industrial Trainee
The Oberoi group of hotels
06.2017 - 10.2017
- SMARTSERVE ONTARIO
- FOOD HANDLERS
- WHMIS
- WORKER HEALTH AND SAFETY AWARENESS (ON)
- WORKING TOGETHER: THE ONTARIO HUMAN RIGHTS CODE
- ACCESSIBILITY FOR ONTARIANS with DISABILITIES ACT
Global Hospitality management -
Conestoga College
Post Graduate Diploma in Housekeeping Management -
The Oberoi center of learning and development
Bachelors in hospitality and hotel administration -
IHM Mumbai
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