Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naman SHARMA

Ottawa,ON

Summary

Accomplished and strategic professional with a proven track record of success in leadership roles. Recognized for driving operational excellence, optimizing team performance, and achieving outstanding results .Proficient in team leadership, strategic planning, and budget management, with a keen ability to navigate challenges and capitalize on opportunities. Known for fostering a collaborative and high-performance culture, resulting in increased productivity and employee satisfaction. Seeking a more challenging role to leverage my expertise in and contribute to the success of a dynamic team.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Mucho Burrito
04.2019 - Current
  • Recruit, train, and supervise restaurant staff, ensuring a high level of performance and customer service
  • Oversee day-to-day restaurant operations, including opening and closing procedures
  • Ensure an exceptional dining experience for customers by maintaining high service standards
  • Monitor sales performance, analyze financial reports, and implement strategies to achieve revenue targets.
  • Collaborate with the culinary team to develop and update menus, considering market trends and customer preferences.
  • Foster a positive and collaborative work environment, promoting teamwork and employee growth

Patrol Manager

Capital Security
07.2022 - 09.2023
  • Develop and implement emergency response plans for mobile patrol units, coordinating with local authorities as needed.
  • Collaborate with clients to customize mobile patrol routes and schedules based on specific security needs.
  • Conduct client meetings and respond promptly to inquiries or issues related to mobile patrol services.
  • Conduct regular inspections of patrol vehicles and equipment to ensure they meet safety and operational standards.
  • Implement and enforce security protocols during mobile patrols to enhance the effectiveness of security measures.
  • Recruit, train, and supervise a team of mobile patrol officers, ensuring they are well-equipped, trained, and adhere to company policies.
  • Conduct regular training sessions to keep the team updated on mobile patrol techniques and safety procedures.

Customer Service Manager

Walmart
04.2022 - 10.2022
  • Oversee the day-to-day operations of the customer service department, including staffing, scheduling, and task assignments
  • Handle escalated customer issues and find satisfactory resolutions.
  • Collaborate with other department managers to address customer service needs and maintain a seamless shopping experience.
  • Ensure that associates are knowledgeable about products, services, and store policies to assist customers effectively.
  • Train and empower associates to handle customer complaints and inquiries effectively.

Academic Peer Tutor

Algonquin College
09.2020 - 12.2020
  • Enhanced student comprehension by providing one-on-one and group tutoring sessions in various academic subjects.
  • Boosted student confidence and motivation with personalized encouragement and constructive feedback on assignments.
  • Facilitated student understanding of complex topics by simplifying concepts and using relatable examples from everyday life.
  • Promoted effective study habits by sharing proven strategies for time management, organization, and test preparation.

Customer Service Representative

Millenium 1 Solutions
06.2020 - 09.2020
  • Responding to TD WATERHOUSE customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer requirements through customer contact while simultaneously reading/updating customer information on the system.
  • Developed comprehensive company valuations to inform investment decisions.
  • Displayed strong telephone etiquette, effectively handling difficult calls

Education

Diploma - Computer Systems Technology

Algonquin College
01.2021

High School Diploma -

Dav International
Punjab,India
04.2018

Skills

  • Operations Management
  • Staff Management
  • Schedule Coordination
  • Recruitment
  • Point of Sale (POS) System Operation
  • Business Operations Expertise
  • Vendor Relations

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Patrol Manager

Capital Security
07.2022 - 09.2023

Customer Service Manager

Walmart
04.2022 - 10.2022

Academic Peer Tutor

Algonquin College
09.2020 - 12.2020

Customer Service Representative

Millenium 1 Solutions
06.2020 - 09.2020

Restaurant Manager

Mucho Burrito
04.2019 - Current

Diploma - Computer Systems Technology

Algonquin College

High School Diploma -

Dav International

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Naman SHARMA