Naman Sharma
Scarborough,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Soul Restaurant
08.2023 - Current
- I supervised employees and oversaw quality compliance with company standards for food and services.
- I coach crew members to optimize performance and motivate them toward more efficient work.
- Cooperated with coworkers to improve the customer experience and manage the storefront.
- Tracked receipts, employee hours, and inventory movements.
General Warehouse Worker
Arrow Workforce Solutions
08.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used pallet jacks to load and unload freight from flatbed trailers.
- Printing of the Universal Product Code (UPC) according to the product
- Operated RF scanners to track merchandise and verify the contents of containers.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- analyze products through various stages of production to evaluate quality.
- Record information, shortages, and discrepancies to keep records current and accurate.
Restaurant Team Member
Soul Restaurant
07.2022 - 08.2023
- I greeted guests pleasantly and answered menu questions.
- operated a register to process payments and collect cash payments for order totals.
- Used cash registers and calculators to prepare bills, accept payments, and make change.
- Cultivated warm relationships with regular customers.
- Restock condiment dispensers, napkins, silverware, and drink machines to prevent shortages.
Marketing Executive
ESS Global Private Limited
09.2020 - 02.2022
- Planned and executed marketing campaigns to target groups, areas, and the wider community.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Developed and implemented targeted digital strategies to improve business performance.
- Engaged, informed, and supported staff on media and marketing outcomes.
Education Coordinator
Universal Education Consultancy
05.2017 - 01.2020
- Planned, formulated, and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Assessed student performance and utilized feedback to increase educational program success.
- liaise between faculty, staff, and administrators to coordinate educational program delivery.
- Recognized educational program improvement requirements and supported faculty leaders in developing solutions.
Customer Advisor
Universal Education Consultancy
04.2015 - 03.2017
- Documented customer interactions in an internal database to maintain a complete customer service history.
- Answered customer service inquiries via telephone, email, and chat platforms to address customer needs and promote optimum outcomes.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Engaged in consultative sales, cross-selling, and up-selling activities to align customer needs with business offerings.
Education
Post Graduate Diploma - International Business management and Logistics System
St. Clair College
04.2023
Masters - MBA Specialised in Human Resource And IBM
Lovely Professional University
05.2021
Graduation - Business Administration
Guru Nanak Dev University, Professional University
06.2018
Skills
- Product lifecycle management
- Research
- Staff Development
- Budget development and management
- Positioning
- Strong time management
- Inventory Control
- Natural leader
Accomplishments
- Certified International Freight Forwarder By Canadian International freight Forwarders Association, Inc (CIFFA)
- Achieved Certification of Safe Check Advanced Food Safety Handler by the Canadian Food Safety Group.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- Certified International Freight Forwarder By Canadian International freight Forwarders Association, Inc (CIFFA)
- Achieved Certification of Safe Check Advanced Food Safety Handler by the Canadian Food Safety Group.
Volunteer work, Travel, Music
- Prioritize volunteering at church meetings every Sunday.
- Fond of traveling to new spots and gathering knowledge.
- Music works like meditation to improve productivity.
Timeline
Shift Manager
Soul Restaurant
08.2023 - Current
General Warehouse Worker
Arrow Workforce Solutions
08.2023 - Current
Restaurant Team Member
Soul Restaurant
07.2022 - 08.2023
Marketing Executive
ESS Global Private Limited
09.2020 - 02.2022
Education Coordinator
Universal Education Consultancy
05.2017 - 01.2020
Customer Advisor
Universal Education Consultancy
04.2015 - 03.2017
Post Graduate Diploma - International Business management and Logistics System
St. Clair College
Masters - MBA Specialised in Human Resource And IBM
Lovely Professional University
Graduation - Business Administration
Guru Nanak Dev University, Professional University
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