Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
References
Languages
Timeline
Generic

Naman Mittal

Brampton,ON

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
04.2020 - 06.2021
  • Fulfill customer needs to ensure customer satisfaction
  • Confirmed payments and refunds etc
  • Receiving calls from customers and providing information regarding their products
  • Resolve customer complaints
  • Assisted customers in person
  • Calling customers to go inform that their orders is ready for pickup
  • Answering products and service questions.

Field Service Technician

Intek Communications
05.2022 - Current
  • Installed and configured new devices and system components.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
  • Performed routine system tests to identify potential problems before they escalate into larger issues affecting customers'' experiences.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.

Security Guard

Neptune Security Services
01.2020 - 12.2021
  • Worked to understand the needs of each customer
  • Handled customer calls and responded to queries about services
  • Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic.

Education

GENERAL ARTS AND SCIEMCE -

Conestoga College
Kitchener, ON
04.2021

Skills

  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Multitasking ability
  • Merchandising ability
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Troubleshooting and repair
  • Field Repairs

Accomplishments

  • Completed 2 years of experience as a Field Service Technician with Rogers
  • Team leader of Apple Store in Security for 3 months
  • Resolved product issue through consumer testing.

Leadership Experience

I am a natural leader as I have worked in many places. I know what's my cup of tea and how to handle different situations.

References

Available upon request.

Languages

English
Native or Bilingual
Hindi
Full Professional

Timeline

Field Service Technician

Intek Communications
05.2022 - Current

Customer Service Representative

Walmart
04.2020 - 06.2021

Security Guard

Neptune Security Services
01.2020 - 12.2021

GENERAL ARTS AND SCIEMCE -

Conestoga College

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Naman Mittal