Naman Kumar

• Result-oriented professional, offering nearly 7+ years of diversified experience in Client Success & Project coordination with consistent record of delivering results in quality & operational performance
• Accomplished in developing new processes and procedures to enhance operations, working with senior leaders and employees to implement changes. Bring along knowledge of Six Sigma, Lean, Power BI & Rally.
• Resourceful in maintaining cordial relationship with clients and ensuring quality & service norms to achieve customer satisfaction and business retention
• Skilled at managing the entire gamut of team management activities with continuous improvement in service delivery, circulating reports among team members, analyzing performance, attendance, attrition, coaching and delivering feedback to an individual for enhanced performance

• 3 times award winner of the prestigious Excellent performer Award
• Appreciated by the senior leadership for handling the employee engagement Activity Club (EEAT)
• Rewarded for consistent performance throughout 2018
• Appreciated by the Director for providing best turnaround performance in Q3’2018
• Received Reward blue points by the External teams on supporting requests in a timely and effective manner
• Appreciated by the senior leadership for launching most pilots within the team
• Collaborated with strategy team in the development of Project DASH & Project Bridging the Gaps

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