Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naman Kohli

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Home Depot
03.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Sales Representative

Blue Jays
04.2023 - 05.2023
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Customer Service Representative

Canadian Tire
08.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Front Desk Receptionist

Yogi Executive Hotels
03.2019 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Stored guest valuables in safe and individual boxes for security.

Hotel Housekeeping

Yogi Executive Hotels
01.2018 - 01.2019
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Master of Arts - Management Studies

Humber College
Toronto, ON
01.2025

Skills

  • Information Security
  • Product Knowledge
  • Complaint Resolution
  • Data Entry
  • Scheduling
  • Customer Relationship Management (CRM)

Languages

English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual

Timeline

Sales Representative

Blue Jays
04.2023 - 05.2023

Customer Service Representative

Home Depot
03.2023 - 12.2023

Customer Service Representative

Canadian Tire
08.2022 - 02.2023

Front Desk Receptionist

Yogi Executive Hotels
03.2019 - 05.2022

Hotel Housekeeping

Yogi Executive Hotels
01.2018 - 01.2019

Master of Arts - Management Studies

Humber College

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Naman Kohli