Technician
Rapid Cell
01.2025 - Current
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Applied external accessories such as screen protectors, skins and more.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Demonstrated expertise in servicing various brands of cell phones, expanding clientele base due to diverse skill set.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
