Naman Baser
Brampton,ON
Summary
Results-oriented Account Manager with 4+ years of experience managing B2B and B2C clients across retail and technology sectors. Strong background in client relationship management, sales growth, and strategic planning. Proven ability to build trust, identify customer needs, and deliver solutions that drive revenue and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
BrightEdge Technologies – Mississauga, ON
01.2023 - Current
- Managed a portfolio of 30+ key accounts generating over $1.8M in annual revenue.
- Achieved 25% revenue growth by identifying upselling opportunities and introducing new service packages.
- Maintained a 90%+ client retention rate through exceptional relationship-building and after-sales support.
- Led monthly strategy calls with clients to review KPIs and propose optimization plans.
Sales & Client Coordinator
Maple Market Solutions – Toronto, ON
02.2020 - 12.2022
- Supported 3 Account Managers with daily client communication, proposal development, and lead tracking.
- Created client reports and managed CRM entries, improving data accuracy by 40%.
- Handled escalated service issues and coordinated with internal teams to deliver fast solutions.
Education
Associate of Applied Science - Packaging Engineering Technician
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2020
Skills
- Key Account Management
- Client Retention & Growth
- CRM Software (Salesforce, HubSpot, Zoho)
- Upselling & Cross-selling
- Sales Forecasting & Targeting
- Team Collaboration
- Presentation & Negotiation
- Conflict Resolution
Languages
English
Full Professional
Hindi
Full Professional
Certification
- Salesforce CRM Essentials – Coursera (2022)
- Account Management Foundations – LinkedIn Learning (2021)
Timeline
Account Manager
BrightEdge Technologies – Mississauga, ON
01.2023 - Current
Sales & Client Coordinator
Maple Market Solutions – Toronto, ON
02.2020 - 12.2022
Associate of Applied Science - Packaging Engineering Technician
Conestoga College Institute of Technology And Advanced Learning
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