Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAMAKOYE NOURINE

Vancouver,BC

Summary

Self-directed Branch Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Branch Manager

MR.Lucas Lin
02.2020 - 04.2023
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed strategic plans for day-to-day financial operations.

Receptionist

MR. Mohammed Gituma
10.2016 - 02.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

No Degree - HOTEL MANAGEMENT AND CATERING

YMCA INSTITUTE
UGANDA,KAMPALA
03.2017

No Degree - Professional Cook Training

JIMMY SEKASI INSTITUTE
UGANDA,KAMPALA
02.2013

Skills

  • Financial Analysis
  • Goals and Performance
  • Staff Training
  • Staff Management
  • Ability to multi task
  • Excellent Communication Skills
  • Strategic Planning

Languages

English
Full Professional
French
Elementary

Timeline

Branch Manager

MR.Lucas Lin
02.2020 - 04.2023

Receptionist

MR. Mohammed Gituma
10.2016 - 02.2017

No Degree - HOTEL MANAGEMENT AND CATERING

YMCA INSTITUTE

No Degree - Professional Cook Training

JIMMY SEKASI INSTITUTE

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