Nam Vu Din
Toronto,ON
Summary
Experienced in customer service with exceptional communication and problem-solving skills, known for effectively addressing inquiries and concerns while navigating various platforms to provide timely solutions and assistance, committed to exceeding customer expectations by building positive relationships and driving high levels of satisfaction and loyalty
Overview
2
2
years of professional experience
Work History
Server
Light Cafe
02.2024 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Coordinated with kitchen staff to ensure timely delivery of orders ,resulting in satisfied customers
- Handled cash transactions accurately ,contributing to balanced daily financial reports
Food and Beverage Supervisor
Teriyaki Experience
09.2023 - 02.2024
- Trained new servers on company policies, procedures, and best practices for exceptional guest service
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials
Food Safety Specialist
PSSI Solutions
08.2022 - 08.2023
- Assessed food handling for hazards and improvements
- Developed customized food safety plans to minimize risks and comply with regulations
- Trained staff on proper food handling and sanitation practices
- Provided ongoing support to clients to maintain high food safety standards
Sales Associate
ILLUM Company
03.2022 - 08.2022
- Provided exceptional customer service, boosting sales through tailored product recommendations
- Maintained visually appealing sales floor to attract customers and drive sales
- Exceeded monthly sales targets by utilizing product knowledge and effective sales techniques
- Handled cash , returns , and customer complaints promptly for positive shopping
Education
University Pathway Program -
ILAC International Language Academy of Canada
Toronto, ON02.2023
Academic Courses Program -
Copenhagen Business Academy
Copenhagen, Denmark07.2022
High School Diploma -
Academic Gymnasium 45
Kharkiv, Ukraine06.2022
Skills
- POS System
- Exceptional Communication Skills
- Time Management
- Problem-Solving Skills
- Sales process
- Patience and Empathy
Languages
English
Russian
Ukrainian
Vietnamese
volunteer experience
Danish Red Cross
Fundraiser 02/22 - 03/2
Volunteering in Denmark to aid Ukrainian people during the war has been a deeply rewarding experience. I've joined a compassionate community of volunteers, offering support through food distribution, shelter assistance, and more. Together, we strive to make a meaningful impact, bridging borders with compassion and making a positive difference in the lives of Ukrainian individuals and families
Timeline
Server
Light Cafe
02.2024 - Current
Food and Beverage Supervisor
Teriyaki Experience
09.2023 - 02.2024
Food Safety Specialist
PSSI Solutions
08.2022 - 08.2023
Sales Associate
ILLUM Company
03.2022 - 08.2022
University Pathway Program -
ILAC International Language Academy of Canada
Academic Courses Program -
Copenhagen Business Academy
High School Diploma -
Academic Gymnasium 45
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