Nam Nguyen
Sacramento
Summary
Results-driven professional specializing in retail operations and incident reporting. Proven track record of leading teams to surpass sales targets through strategic coaching and performance monitoring. Enhanced productivity and customer education initiatives, driving overall business success.
Overview
7
7
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Elk Grove
10.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Led sales team in achieving monthly targets through effective coaching and performance monitoring.
- Assisted in managing daily store operations and sales processes.
- Implemented and maintained a comprehensive incident reporting system to track and analyze occurrences.
Mobile Expert
T-Mobile
Elk Grove
11.2021 - 10.2024
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Analyzed customer preferences to tailor sales approaches and enhance overall customer satisfaction.
Pharmacy Assistant
Walmart
Sacramento
09.2020 - 11.2021
- Facilitated communication between pharmacy and healthcare providers to ensure accurate prescription information and timely patient care.
- Collaborated with pharmacy staff to ensure efficient workflow and timely service.
- Monitored stock levels of both prescription drugs and over-the-counter items to ensure availability.
Sales Consultant
Best Buy
Elk Grove
05.2019 - 09.2020
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and preferences to recommend appropriate products.
Skills
- Sales analysis
- Performance coaching
- Incident reporting
- Customer education
- Technical troubleshooting
- Retail operations
references
Navdeep Dosanjh
T-Mobile, Retail Store Manager
Navdeep.Dosanjh@T-mobile.com
(916) 400-1011
Abel Santana
T-Mobile, Retail Store Manager
Abel.Santana@T-Mobile.com
(916) 908-8244
Lam Nguyen
T-Mobile, Retail Store Manager
Lam.Nguyen27@T-Mobile.com
(916) 544-9552
Timeline
Retail Associate Manager
T-Mobile
10.2024 - Current
Mobile Expert
T-Mobile
11.2021 - 10.2024
Pharmacy Assistant
Walmart
09.2020 - 11.2021
Sales Consultant
Best Buy
05.2019 - 09.2020