Summary
Overview
Work History
Education
Accomplishments
Reading Cooking,Gardening
Timeline
Generic
NALY DRUMMOND

NALY DRUMMOND

St. Albert,AB

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Lowe S Canada
03.2019 - 09.2022
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Solved problems with products and services by providing customers with technical support.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Culinary Arts - Cooking

Towngas Hongkong
Hong Kong China
02.1985

High School Diploma -

Laguna Colleges
San Pablo City Laguna Philippines
03.1967

CulinaryArts, Dressmaking,Cosmetology Hair Culture - Hair Culture, Cosmetology, Cooking,Dressmaking,

Laguna Colleges San Pablo City Laguna Philippines+
Laguna Colleges San Pablo City Laguna Philippines
03.1967

Accomplishments

During my employment with my employer of 26years they put me in charge of cooking and managing their small Healthy Food canteen inside the Health Club that I practice my communicating with customers and clients, I was also in charge of the collection daily and been trusted to bring to the bank aside from cooking all the healthy foods they offer at the Health club facilities that are exclusive for members only

Reading Cooking,Gardening

I am fond of reading about cooking, gardening that I have obtain more knowledge in thatarea so as with cooking and tried all those knowledge in applying thatitreally helps


Timeline

Customer Service Associate

Lowe S Canada
03.2019 - 09.2022

Culinary Arts - Cooking

Towngas Hongkong

High School Diploma -

Laguna Colleges

CulinaryArts, Dressmaking,Cosmetology Hair Culture - Hair Culture, Cosmetology, Cooking,Dressmaking,

Laguna Colleges San Pablo City Laguna Philippines+
NALY DRUMMOND