Naluggwa Nashirah

• Confirmed appointments, communicated with clients, and updated client records.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Maintained sales records and made and delivered reports on a daily basis.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected cash and cheque payments, processed transactions and updated relevant records.

I offered each customer personal service to boost sales and customer satisfaction.

I engaged customers in social conversation to create pleasant and easy shopping experience.

I also trained and mentored new sales persons at the shop.

I also made sure that the shop was always stocked with items that where on high demand and always restocked on time.