NALLY KIM
San Leandro
Summary
Dedicated professional with a robust customer service background, managing B2B relations to enhance partnerships and drive sales growth. Expertise in resolving inquiries with efficiency and empathy, fostering client loyalty through exceptional service and personalized interactions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Galleher Duffy
Oakland
04.2025 - Current
- Delivered exceptional customer service to enhance client loyalty and satisfaction.
- Managed B2B relations to strengthen partnerships and support sales growth.
- Executed marketing strategies to increase brand visibility and customer engagement.
- Oversaw inventory management to maintain optimal stock levels and minimize costs.
- Processed payments accurately, ensuring timely transactions.
- Performed store opening and closing duties, including bank deposits.
- Coordinated purchasing activities to maintain supply chain efficiency.
- Operated forklift for efficient handling of deliveries and warehouse operations.
Administrative Assistant
Medallion Carpets
San Leandro
11.2017 - Current
- Processed orders accurately and efficiently, exceeding daily performance goals while ensuring attention to detail and meeting deadlines in fast-paced environment, crucial for managing regulatory submissions and document management.
- Collaborated with cross-functional teams to streamline processes and optimize workflows, enhancing customer experience and supporting regulatory activities.
- Resolved customer inquiries and complaints promptly, consistently achieving high satisfaction rates, demonstrating strong problem-solving and communication skills that would be beneficial in addressing regulatory questions or concerns from international affiliates.
- Engaged clients in personalized conversations to understand needs and build lasting relationships.
Shift Supervisor
CDS
Hayward
01.2015 - 11.2017
- Led team of 15 employees to streamline daily operations and optimize scheduling.
- Implemented strategies that reduced labor costs while preserving service quality.
- Trained and mentored new hires, creating onboarding processes that improved employee retention.
Skills
- Customer relationship management
- Customer engagement
- Conflict resolution
- Order processing
- Payment processing
- Product knowledge
Languages
- Korean
- English
References
- Alejandro Castillo-Terriquez, MS-HCA Service Director of Outpatient Quality & CCM, Kaiser Permanente San Leandro, CA 94577, (510) 996-6917
- Marcos Meraz President of Washington Manor Junior League (510) 710-4743
- Christopher Estrella Estrella Enterprises inc San Leandro, CA 94577 (510) 895-5019
Timeline
Customer Service Representative
Galleher Duffy
04.2025 - Current
Administrative Assistant
Medallion Carpets
11.2017 - Current
Shift Supervisor
CDS
01.2015 - 11.2017