Nallice Kusi-Dampare
Chilliwack ,BC
Summary
Dynamic Packaging Lead at Johnstons Packers with a proven track record in enhancing workflow efficiency and training teams. Skilled in problem-solving and customer relations, I excel in managing inventory and ensuring compliance with safety standards. Committed to fostering professional growth while delivering exceptional service and support.
Overview
14
14
years of professional experience
Work History
Packaging Lead
Johnstons Packers
Chilliwack, BC
05.2021 - Current
- Oversaw packaging operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient packaging processes and techniques.
- Implemented process improvements that enhanced workflow efficiency in packaging line.
- Managed inventory levels, coordinating timely supply of materials for production needs.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Mentored junior team members, fostering professional growth and development within the department.
- Used pallet jacks to safely move Number pounds of product and materials.
- Managed inventory of packaging materials, ensuring adequate supplies were available to meet production demands.
- Managed daily scheduling of personnel and resources to optimize productivity while minimizing overtime costs.
Customer Service Manager
Walmart
Chilliwack, BC
10.2018 - 05.2021
- Coordinated daily schedules of cashiers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Worked to address customer needs effectively and promptly as well as followed through with customer requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Volunteer
Fraser Health
Chilliwack, BC
09.2019 - 04.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Cashier
Gateway Casinos
Burnaby, BC
02.2012 - 09.2018
- Processed customer transactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Adapted quickly to new software updates and operational changes at the register.
Education
BBA - Management
Catholic University of Ghana
Ghana- West Africa05.2010
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Decision-making
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
Languages
English
Professional Working
Timeline
Packaging Lead
Johnstons Packers
05.2021 - Current
Volunteer
Fraser Health
09.2019 - 04.2021
Customer Service Manager
Walmart
10.2018 - 05.2021
Cashier
Gateway Casinos
02.2012 - 09.2018
BBA - Management
Catholic University of Ghana