Nalley Carpio
Los Angeles
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
11
11
years of professional experience
Work History
Customer Support/ Secretary
NCLUX BEAUTY
Ontario
11.2020 - Current
- Greeted and welcomed visitors in a professional and friendly manner.
- Answered phone calls and text messages to gain appointments.
- Provided information to callers and visitors about the company and its services.
- Scheduled appointments, maintained calendars, and coordinated meetings.
- Managed incoming and outgoing mail and packages, maintained supplies, did inventory, and placed orders as needed.
Sales Agent
Pronto Insurance Company
Long Beach
07.2024 - 05.2025
- Developed and maintained strong client relationships, resulting in increased repeat business and customer loyalty.
- Conducted comprehensive market analysis to identify trends, enhancing product offerings and driving sales strategy.
- Collaborated with cross-functional teams to streamline sales processes, improving overall operational efficiency and effectiveness.
- Delivered exceptional customer service by addressing inquiries and resolving issues, fostering a positive client experience.
- Analyzed competitor offerings and pricing structures, informing strategy adjustments that aligned with market demands.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Developed relationships with customers by providing excellent customer service.
Retail Assistant Manager(RAM)
T-Mobile
Monterey Park
10.2018 - 01.2022
- As a manager I work with the store manager to assist with motivating the team to excel by providing guidance, floor coaching and leadership that will drive the team's needs to succeed.
- I assist the store manager with overseeing sales and the development of a high performance team.
- I ensure an extraordinary customer experience at all times, ensure the store team is knowledgeable about company/store communications.
- When it comes to sales I ensure consistent delivery of an uncarrier experience.
- I observe customer interaction in the sales floor while providing floor coaching to associates.
- Handle customer escalations, making sure that every customer leaves the store happy and are right fitted with the correct service.
- I manage customers wait time and conduct a warm hand off between customers and associates.
- I work closely with the store manager to successfully launch new products and ensuring that all associates are properly trained on new products, services, and promotions to sell with confidence.
- I demonstrate excellent leadership and coaching skills.
- I assist in ensuring time cards are reviewed and accurate.
- Perform opening and closing procedures which include counting all tills, change funds and making change for tills.
- I was in charge of opening/closing the store, making cash deposits and shipping/receiving merchandise.
- Making sure that the store is completely clear of CPNI, customer information is of vital importance and is under no circumstance allowed to be on the sales floor.
- All documents must be placed in a secure folder.
Stocker/ Cashier
99 cents only stores
Redondo Beach
01.2018 - 06.2018
- Handled cash and credit card payments.
- Provided great customer service by greeting guests and helping resolve any inquiries.
- Helped ensure that every customer walked out the store satisfied and with a great experience.
- Maintained a clean work space and helped managers with any task.
- Delivered products, supplies, and equipment to designated area.
Lead Cashier
Rally's
Inglewood
03.2016 - 04.2017
- Handled cash and credit card payments.
- Provided fast friendly guest service like recording and repeating back orders.
- Working as a team was extremely important because everyone brought something to the table to help ensure that all customers were satisfied.
- I addressed any customer concerns with the help of management when needed.
- Maintained a clean and safe environment both for myself and for my team.
- Trained any new members that were cashiers.
- Completed any task my manager instructed.
Manager
Mc.Donalds
Inglewood
12.2014 - 02.2016
- As a shift manager I ensured that everything was under control during my shift.
- I managed a group of about 15-20 people and was responsible for making sure that operations from greetings to quality service were being performed.
- I was in charge of counting the safe and all registers; inputting all the information into the store's system.
- In case there was a problem with any of the customers I was in charge of resolving the situation, having to offer solutions to the problem.
Education
High School Diploma -
Animo Locke #1 College Preparatory High School
Sociology
El Camino College
TorranceSkills
- Fast learner
- Great listening and communication skills
- Great multi-tasker
- Organized
- Dependable
- Responsible
- Great Collaboration
- Time Management
- Customer Service
- Able to work under any circumstance
- Drive for results
- Customer focus
- Prioritization
- Teamwork
- Client relationship management
- Appointment scheduling
- Cash handling
- Communication skills
- Customer inquiries
- Time management
- Data entry accuracy
- Professional demeanor
- Phone etiquette
- Sales support
- Reception functions
- File management
- Organization
- Phone reception
Languages
- Spanish
- English
- Spanish
Timeline
Sales Agent
Pronto Insurance Company
07.2024 - 05.2025
Customer Support/ Secretary
NCLUX BEAUTY
11.2020 - Current
Retail Assistant Manager(RAM)
T-Mobile
10.2018 - 01.2022
Stocker/ Cashier
99 cents only stores
01.2018 - 06.2018
Lead Cashier
Rally's
03.2016 - 04.2017
Manager
Mc.Donalds
12.2014 - 02.2016
High School Diploma -
Animo Locke #1 College Preparatory High School
Sociology
El Camino College