Nallely Valenzuela
Madera
Summary
Dynamic and detail-oriented Medical Clerical Assistant at Valley Diagnostics Labs, adept at enhancing office organization through electronic filing and ensuring patient confidentiality. Proven ability in crisis intervention and effective communication, contributing to streamlined operations and superior customer service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Medical Clerical Assistant
Valley Diagnostics Labs
09.2023 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining excellent customer service standards.
- Enhanced office organization by implementing electronic filing systems for medical records and documentation.
- Contributed to smooth daily operations with efficient multitasking and prioritization of tasks within a fast-paced work setting.
- Streamlined communication between healthcare providers, patients, and insurance companies through effective correspondence methods.
Client Service Provider
Turning Point of Central California Inc
09.2021 - Current
- Provide supervision and monitoring of facility operations.
- Assist program participants’ access to basic needs (food, hygiene, shelter).
- Make written notes to document participant’s activity.
- Document rounds, counts, and inspections on appropriate forms.
- Answer the telephone and the door/gate.
- Conduct Intakes.
- Provide crisis intervention and conflict resolution.
- Document areas of concern on incident reporting documents.
- Conduct recreational and life skills activities for participants.
- Perform filing and other general office duties.
- Perform routine janitorial duties as needed.
- Conduct unit/ room turnovers between participants.
- Think and act quickly and efficiently in emergencies.
- Provide transportation support to participants as needed and directed.
- Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, participants and others.
Education
High School Diploma -
Madera Adult School
Madera, CA08-2021
Skills
- Electronic filing
- Medical record management
- Appointment scheduling
- Data entry
- Conflict resolution
- Customer service
- Crisis intervention
- Effective communication
- Time management
- Multitasking
- Office organization
- Attention to detail
- Professional phone etiquette
- HIPAA compliance
- Patient confidentiality
Languages
Spanish
Timeline
Medical Clerical Assistant
Valley Diagnostics Labs
09.2023 - Current
Client Service Provider
Turning Point of Central California Inc
09.2021 - Current
High School Diploma -
Madera Adult School
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