Naliny Sivakumar
Toronto,ON
Summary
Driven professional with a proven track record at SK Travels and Courier Service, excelling in customer service and pharmacy operations. Expert in data collection and consultative sales, enhancing customer satisfaction and streamlining service delivery. Achieved significant improvements in service efficiency and patient communication, leveraging product knowledge and interpersonal skills to exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
SK Travels and Courier Service
02.2022 - 03.2024
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Pharmacy Clerk
Ambika Pharmacy
04.2013 - 01.2022
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Education
High School Diploma -
JCHC
Jaffna, Sri Lanka01.2002
Skills
- Data Collection
- Consultative Sales
- Report Generation
- Product Knowledge
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Customer Service Representative
SK Travels and Courier Service
02.2022 - 03.2024
Pharmacy Clerk
Ambika Pharmacy
04.2013 - 01.2022
High School Diploma -
JCHC
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