Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nalini Vijayakumar

Ajax,ON

Summary

Dedicated and personable receptionist with over 7 years of experience in efficiently managing front desk operations. Proficient in handling high-volume phone calls, greeting visitors, and coordinating administrative tasks with precision. Adept at maintaining a welcoming atmosphere while prioritizing tasks and managing competing demands. Strong communication skills and a proactive approach to problem-solving ensure seamless office flow and customer satisfaction. Eager to leverage expertise in a dynamic environment to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Medical Office Assistant/Receptionist

CARE4YOU
12.2022 - Current
  • Registered and verified patient records before triage with most up-to-date information.
  • Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.

Medical Receptionist

Markham Stoufville Urgent Care Centre
08.2015 - 09.2021
  • Checking in and checking out patients, scheduling follow ups and referrals.
  • Processing referrals, booking and confirming appointments, as well as maintaining the clinic’s schedule,
  • Responding to all telephone inquiries.
  • Completing physician's daily tasks and assignments and analyzing with medical laboratories/physician offices to ensure completion of referrals or other documents.
  • Prepare and complete OHIP billing, verification Faxing, photocopying and scanning documents and placing documents into patient’s EMR charts.
  • Handling incoming and outgoing mail, faxes and shipments Ordering office and medical supplies.

Education

Phlebotomy

Everest College
Toronto, ON
06.2012

Skills

  • Communication Skills
  • Technology Proficiency
  • Problem-Solving Skills
  • Administrative Support
  • Electronic Recordkeeping
  • Time Management
  • Collaboration and Teamwork
  • Paperwork coordination

Languages

English
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Medical Office Assistant/Receptionist

CARE4YOU
12.2022 - Current

Medical Receptionist

Markham Stoufville Urgent Care Centre
08.2015 - 09.2021

Phlebotomy

Everest College
Nalini Vijayakumar