NALINI MC DOOM
Nanaimo,Canada
Summary
Warm, dependable, and service-oriented hospitality professional with experience across hotel operations, guest services, and fast-paced food service environments. Recognized for creating positive guest experiences, supporting cross-functional teams, and maintaining high standards of cleanliness, safety, and organization. Currently completing a Bachelor of Hospitality Management with a minor in Human Resources, bringing strong communication skills, professionalism, and a genuine passion for hospitality.
Overview
16
16
years of professional experience
2033
2033
years of post-secondary education
Work History
Front Desk Agent
Courtyard by Marriott
Nanaimo, Canada
10.2025 - Current
- Provide warm, attentive service to guests while upholding Marriott brand standards.
- Coordinate with housekeeping, food & beverage, and operations teams to ensure seamless service delivery.
- Maintain organized work areas and follow safety, cleanliness, and administrative procedures.
- Assist with guest inquiries, reservations, and daily front desk operations with professionalism and care.
Guest Services Associate
Coast Bastion Hotel
Nanaimo, Canada
07.2025 - 10.2025
- Supported housekeeping and operations teams to maintain clean, welcoming guest spaces.
- Responded quickly to requests from restaurant and kitchen teams to enhance guest satisfaction.
- Ensured work areas were consistently clean, organized, and aligned with hotel safety standards.
Restaurant Manager
Papa John's Pizza
Nanaimo, Canada
04.2023 - 06.2025
- Managed daily food preparation, inventory, and kitchen cleanliness in a high-volume environment.
- Trained staff on hygiene, safe food handling, and efficient prep line operations.
- Supported team members during peak service periods to maintain quality and speed.
- Fostered a positive, team-oriented work environment.
Front Desk Agent
Courtyard by Marriott
Nanaimo, Canada
02.2023 - 11.2023
- Assisted food & beverage teams with guest requests to ensure smooth service coordination.
- Maintained accurate records and followed standard procedures to keep service areas clean and organized.
- Delivered friendly, efficient service to guests throughout their stay.
Owner/Operator
Curry Khazana
01.2010 - 04.2022
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Bachelor of Hospitality Management - Human Resource Management
Vancouver Island University
Nanaimo, BCBachelor of Science - Nutritional Sciences
University of The West Indies
09.2005 - 05.2012
Skills
- Guest service & front desk operations
- Food preparation & kitchen support
- Cleaning, sanitizing & dishwashing procedures
- Safe food handling (BC Food Safe certified)
- Team collaboration & communication
- Time management in high-volume environments
- Knowledge of health & safety regulations
- Professional, friendly customer service
References
Available upon request
Awards
- BC Food Safe Certificate, 09/01/22
- Serving It Right, 09/01/22
- Dale Francis Memorial Hospitality Award, 2025
- Nanaimo Marine Pavilion Scholarship, 2023
- Conflict De-escalation Workshop, 10/01/23
Timeline
Front Desk Agent
Courtyard by Marriott
10.2025 - Current
Guest Services Associate
Coast Bastion Hotel
07.2025 - 10.2025
Restaurant Manager
Papa John's Pizza
04.2023 - 06.2025
Front Desk Agent
Courtyard by Marriott
02.2023 - 11.2023
Owner/Operator
Curry Khazana
01.2010 - 04.2022
Bachelor of Science - Nutritional Sciences
University of The West Indies
09.2005 - 05.2012
Bachelor of Hospitality Management - Human Resource Management
Vancouver Island University