Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nalina Penrote

Toronto,ON

Summary

Dynamic media production professional with extensive experience at renowned organizations such as Vogue Thailand, Heliconia H Group Productions, and MasterChef Thailand. Demonstrates a strong foundation in brand storytelling and creative collaboration. Proven track record in front-of-house restaurant roles—including host, server, and management support—showcases exceptional customer service and interpersonal skills. This diverse background fosters adaptability in various situations, enabling effective problem-solving from multiple perspectives. Passionate about leveraging unique experiences to drive impactful narratives and enhance team synergy in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Champagne Cart Experience

JOEY restaurant
02.2025 - Current
  • Delivered personalized champagne and prosecco cart service, enhancing guest experiences through expert knowledge.
  • Guided guests in selecting sparkling wines, detailing origin and flavor profiles to elevate enjoyment.
  • Recommended food pairings based on wine characteristics and guest preferences to enhance dining satisfaction.
  • Executed comprehensive beverage presentation, including consultation, serving, and table maintenance during visits.
  • Engaged guests with educational discussions on sparkling wine terroir and production methods.
  • Maintained professionalism while fostering rapport with guests to create memorable moments and boost sales.

Server

JOEY restaurant
02.2025 - Current
  • Took and accurately processed food and beverage orders for guests.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining area throughout service hours.
  • Assisted in training new servers on menu knowledge and service standards.
  • Handled guest inquiries and resolved issues to enhance dining experience.
  • Upsold menu items to guests, showcasing culinary offerings effectively.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Guest Service Team Member

JOEY restaurant
11.2024 - Current
  • Delivered exceptional front-of-house service in high-volume, fine dining setting.
  • Managed guest reception and coordinated reservations to maximize table turnover.
  • Resolved guest concerns and service issues promptly to enhance satisfaction ratings.
  • Supported daily operations through effective communication with kitchen, bar, and service staff.
  • Maintained elevated service standards by focusing on detail and calm problem-solving.
  • Uphold brand integrity by delivering a polished experience aligned with restaurant identity.

Marketing Coordinator

ThaiBeverage Public Company
08.2023 - Current
  • Researching event specific strategies to attract and engage the correct target audience groups.
  • Developed and implemented marketing campaigns across digital channels to enhance brand visibility.
  • Coordinated daily social media activities, driving engagement through targeted content strategies.
  • Managed email marketing initiatives, improving open rates and audience segmentation approaches.
  • Collaborated with cross-functional teams to align marketing strategies with business objectives.

Communications Lead

IronChef Thailand
05.2025 - 07.2025
  • Develop and implement comprehensive communication strategies aligned with the show's branding and objectives.
  • Developed engaging content for social media platforms to enhance brand visibility.
  • Oversee social media and digital content, ensuring consistent messaging and engagement across platforms.
  • Serve as the primary point of contact for media inquiries, interviews, and public statements.
  • Monitor media coverage and audience feedback, providing insights and adjusting strategies accordingly.

Digital Marketing Coordinator (Remote)

Vogue Thailand
04.2024 - 07.2025
  • Analyzed web traffic and engagement metrics using Google Analytics to optimize marketing strategies.
  • Developed and executed digital marketing campaigns across multiple platforms to enhance brand visibility.
  • Collaborated with cross-functional teams to align marketing initiatives with overall business objectives.
  • Conducted market research to identify trends and consumer preferences, informing campaign development.
  • Coordinated promotional events both online and offline to increase brand awareness among target audiences.

Project Manager

MasterChef Thailand
04.2024 - 11.2024
  • Executed comprehensive planning and execution for major events, including Heliconia Food Festival 2023.
  • Managed event budgets, achieving 15% cost reduction through strategic sponsor negotiations.
  • Oversaw venue logistics to ensure seamless operations, enhancing attendee satisfaction by 20%.
  • Coordinated cross-functional schedules, meeting 100% of key milestones and deadlines.
  • Directed marketing efforts, elevating event visibility by 30% through targeted campaigns.
  • Cultivated strong client and audience relationships, boosting post-event engagement by 25%.

Content Licensing Lead

Heliconia H Group Productions
09.2023 - 10.2024
  • Managed relationships with international television format licensor's, facilitating new partnerships that increased licensing revenue.
  • Presented company progress and growth potential to industry stakeholders, generating heightened interest from television channels and streaming platforms.
  • Collaborated closely with TV networks and emerging streaming services to secure distribution deals, expanding the company's global reach.
  • Led research and brainstorming sessions for new format ideas, resulting in several innovative concepts presented for development.
  • Focused on maintaining fan base satisfaction by implementing regular updates and community engagement initiatives, increasing viewer loyalty and engagement.

Marketing Intern

Vogue Thailand
05.2023 - 08.2024
  • Developed localized marketing content that aligned global brand messaging with local fashion trends.
  • Conducted consumer behavior research across target markets to support editorial features and branded campaigns.
  • Planned and executed fashion-focused social media content highlighting international designers and emerging local talent.
  • Tracked trend forecasts to support seasonal campaign rollouts aligned with major global fashion events.
  • Collaborated with editorial and marketing teams to integrate brand partnerships into tailored narratives.
  • Participated in brainstorming sessions for adaptive content strategies targeting Gen Z and diverse audiences.

Server

KHAAN Thai Fine Dining
03.2022 - 12.2022
  • Delivered high-end service in refined Thai fine dining, focusing on multi-course tasting menus.
  • Presented complex dishes with precision, ensuring accurate explanations of traditional techniques.
  • Executed curated Thai beverage pairings, featuring premium wines and locally crafted spirits.
  • Maintained expert knowledge of Thai culinary traditions, including ingredient sourcing and presentation styles.
  • Upheld elite service standards, providing attentive and personalized service in sophisticated environment.

Education

Bachelor of Arts - Media Studies

University of Toronto
06-2027

Bachelor of Arts - Psychology

University of Toronto
06-2027

The International Baccalaureate (IB) Diploma -

Bangkok Patana International School
06-2023

Skills

  • Project management
  • Effective communication
  • Content creation
  • Social media strategy
  • Customer service
  • Event coordination
  • Guest relations
  • Flexible schedule
  • Goal setting
  • Problem-solving abilities
  • Time management

Languages

English
Native or Bilingual
Thai
Native or Bilingual

Timeline

Communications Lead

IronChef Thailand
05.2025 - 07.2025

Champagne Cart Experience

JOEY restaurant
02.2025 - Current

Server

JOEY restaurant
02.2025 - Current

Guest Service Team Member

JOEY restaurant
11.2024 - Current

Digital Marketing Coordinator (Remote)

Vogue Thailand
04.2024 - 07.2025

Project Manager

MasterChef Thailand
04.2024 - 11.2024

Content Licensing Lead

Heliconia H Group Productions
09.2023 - 10.2024

Marketing Coordinator

ThaiBeverage Public Company
08.2023 - Current

Marketing Intern

Vogue Thailand
05.2023 - 08.2024

Server

KHAAN Thai Fine Dining
03.2022 - 12.2022

Bachelor of Arts - Media Studies

University of Toronto

Bachelor of Arts - Psychology

University of Toronto

The International Baccalaureate (IB) Diploma -

Bangkok Patana International School

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Nalina Penrote