Summary
Overview
Work History
Education
Skills
Timeline
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Nalina Penrote

Toronto,ON

Summary

Through transformative positions with prestigious organizations like Vogue Thailand, Heliconia H Group Productions, and MasterChef Thailand, I have cultivated a nuanced understanding of media production, brand storytelling, and creative collaboration. With diverse front-of-house restaurant experience spanning host, server, and management support roles, I have cultivated exceptional customer service and interpersonal skills. My diverse experiences give me the ability to be fluid in situations and to assess problems from multiple perspectives.

Overview

3
3
years of professional experience

Work History

Guest Service Team Member

JOEY restaurant
Toronto, Ontario
11.2024 - Current
  • Delivered exceptional front-of-house service in high-volume, fine dining setting.
  • Managed guest reception and coordinated reservations to maximize table turnover.
  • Resolved guest concerns and service issues promptly to enhance satisfaction ratings.
  • Supported daily operations through effective communication with kitchen, bar, and service staff.
  • Maintained elevated service standards by focusing on detail and calm problem-solving.
  • Uphold brand integrity by delivering a polished experience aligned with restaurant identity.

Communications Lead

IronChef Thailand
Bangkok, Thailand
05.2025 - 07.2025
  • Develop and implement comprehensive communication strategies aligned with the show's branding and objectives.
  • Developed engaging content for social media platforms to enhance brand visibility.
  • Oversee social media and digital content, ensuring consistent messaging and engagement across platforms.
  • Serve as the primary point of contact for media inquiries, interviews, and public statements.
  • Monitor media coverage and audience feedback, providing insights and adjusting strategies accordingly.

Project Manager, Events

Heliconia H Group Productions: MasterChef Thailand
Bangkok, Thailand
04.2024 - 11.2024
  • Executed comprehensive planning and execution for major events, including Heliconia Food Festival 2023.
  • Managed event budgets, achieving 15% cost reduction through strategic sponsor negotiations.
  • Oversaw venue logistics to ensure seamless operations, enhancing attendee satisfaction by 20%.
  • Coordinated cross-functional schedules, meeting 100% of key milestones and deadlines.
  • Directed marketing efforts, elevating event visibility by 30% through targeted campaigns.
  • Cultivated strong client and audience relationships, boosting post-event engagement by 25%.

Communications Officer

Heliconia H Group Productions
Bangkok, Thailand
09.2023 - 10.2024
  • Managed relationships with international television format licensor's, facilitating new partnerships that increased licensing revenue.
  • Presented company progress and growth potential to industry stakeholders, generating heightened interest from television channels and streaming platforms.
  • Collaborated closely with TV networks and emerging streaming services to secure distribution deals, expanding the company's global reach.
  • Led research and brainstorming sessions for new format ideas, resulting in several innovative concepts presented for development.
  • Focused on maintaining fan base satisfaction by implementing regular updates and community engagement initiatives, increasing viewer loyalty and engagement.

Marketing Intern

Vogue Thailand
Bangkok, Thailand
05.2023 - 08.2024
  • Developed localized marketing content that aligned global brand messaging with local fashion trends.
  • Conducted consumer behavior research across target markets to support editorial features and branded campaigns.
  • Planned and executed fashion-focused social media content highlighting international designers and emerging local talent.
  • Tracked trend forecasts to support seasonal campaign rollouts aligned with major global fashion events.
  • Collaborated with editorial and marketing teams to integrate brand partnerships into tailored narratives.
  • Participated in brainstorming sessions for adaptive content strategies targeting Gen Z and diverse audiences.

Server

KHAAN Thai Fine Dining
Bangkok, Thailand
03.2022 - 12.2022
  • Delivered high-end service in refined Thai fine dining, focusing on multi-course tasting menus.
  • Presented complex dishes with precision, ensuring accurate explanations of traditional techniques.
  • Executed curated Thai beverage pairings, featuring premium wines and locally crafted spirits.
  • Maintained expert knowledge of Thai culinary traditions, including ingredient sourcing and presentation styles.
  • Upheld elite service standards, providing attentive and personalized service in sophisticated environment.

Education

Bachelor of Arts - Media Studies

University of Toronto
Toronto, ON
06-2027

Bachelor of Arts - Psychology

University of Toronto
Toronto, ON
06-2027

The International Baccalaureate (IB) Diploma -

Bangkok Patana International School
Bangkok, Thailand
06-2023

Skills

  • Project management
  • Effective communication
  • Content creation
  • Social media strategy
  • Customer service
  • Event coordination
  • Guest relations
  • Flexible schedule
  • Goal setting
  • Decision-making
  • Problem-solving abilities
  • Time management

Timeline

Communications Lead

IronChef Thailand
05.2025 - 07.2025

Guest Service Team Member

JOEY restaurant
11.2024 - Current

Project Manager, Events

Heliconia H Group Productions: MasterChef Thailand
04.2024 - 11.2024

Communications Officer

Heliconia H Group Productions
09.2023 - 10.2024

Marketing Intern

Vogue Thailand
05.2023 - 08.2024

Server

KHAAN Thai Fine Dining
03.2022 - 12.2022

Bachelor of Arts - Media Studies

University of Toronto

Bachelor of Arts - Psychology

University of Toronto

The International Baccalaureate (IB) Diploma -

Bangkok Patana International School

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Nalina Penrote