Nalina Penrote
Toronto,ON
Summary
Through transformative positions with prestigious organizations like Vogue Thailand, Heliconia H Group Productions, and MasterChef Thailand, I have cultivated a nuanced understanding of media production, brand storytelling, and creative collaboration. With diverse front-of-house restaurant experience spanning host, server, and management support roles, I have cultivated exceptional customer service and interpersonal skills. My diverse experiences give me the ability to be fluid in situations and to assess problems from multiple perspectives.
Overview
3
3
years of professional experience
Work History
Guest Service Team Member
JOEY restaurant
Toronto, Ontario
11.2024 - Current
- Delivered exceptional front-of-house service in high-volume, fine dining setting.
- Managed guest reception and coordinated reservations to maximize table turnover.
- Resolved guest concerns and service issues promptly to enhance satisfaction ratings.
- Supported daily operations through effective communication with kitchen, bar, and service staff.
- Maintained elevated service standards by focusing on detail and calm problem-solving.
- Uphold brand integrity by delivering a polished experience aligned with restaurant identity.
Communications Lead
IronChef Thailand
Bangkok, Thailand
05.2025 - 07.2025
- Develop and implement comprehensive communication strategies aligned with the show's branding and objectives.
- Developed engaging content for social media platforms to enhance brand visibility.
- Oversee social media and digital content, ensuring consistent messaging and engagement across platforms.
- Serve as the primary point of contact for media inquiries, interviews, and public statements.
- Monitor media coverage and audience feedback, providing insights and adjusting strategies accordingly.
Project Manager, Events
Heliconia H Group Productions: MasterChef Thailand
Bangkok, Thailand
04.2024 - 11.2024
- Executed comprehensive planning and execution for major events, including Heliconia Food Festival 2023.
- Managed event budgets, achieving 15% cost reduction through strategic sponsor negotiations.
- Oversaw venue logistics to ensure seamless operations, enhancing attendee satisfaction by 20%.
- Coordinated cross-functional schedules, meeting 100% of key milestones and deadlines.
- Directed marketing efforts, elevating event visibility by 30% through targeted campaigns.
- Cultivated strong client and audience relationships, boosting post-event engagement by 25%.
Communications Officer
Heliconia H Group Productions
Bangkok, Thailand
09.2023 - 10.2024
- Managed relationships with international television format licensor's, facilitating new partnerships that increased licensing revenue.
- Presented company progress and growth potential to industry stakeholders, generating heightened interest from television channels and streaming platforms.
- Collaborated closely with TV networks and emerging streaming services to secure distribution deals, expanding the company's global reach.
- Led research and brainstorming sessions for new format ideas, resulting in several innovative concepts presented for development.
- Focused on maintaining fan base satisfaction by implementing regular updates and community engagement initiatives, increasing viewer loyalty and engagement.
Marketing Intern
Vogue Thailand
Bangkok, Thailand
05.2023 - 08.2024
- Developed localized marketing content that aligned global brand messaging with local fashion trends.
- Conducted consumer behavior research across target markets to support editorial features and branded campaigns.
- Planned and executed fashion-focused social media content highlighting international designers and emerging local talent.
- Tracked trend forecasts to support seasonal campaign rollouts aligned with major global fashion events.
- Collaborated with editorial and marketing teams to integrate brand partnerships into tailored narratives.
- Participated in brainstorming sessions for adaptive content strategies targeting Gen Z and diverse audiences.
Server
KHAAN Thai Fine Dining
Bangkok, Thailand
03.2022 - 12.2022
- Delivered high-end service in refined Thai fine dining, focusing on multi-course tasting menus.
- Presented complex dishes with precision, ensuring accurate explanations of traditional techniques.
- Executed curated Thai beverage pairings, featuring premium wines and locally crafted spirits.
- Maintained expert knowledge of Thai culinary traditions, including ingredient sourcing and presentation styles.
- Upheld elite service standards, providing attentive and personalized service in sophisticated environment.
Education
Bachelor of Arts - Media Studies
University of Toronto
Toronto, ON06-2027
Bachelor of Arts - Psychology
University of Toronto
Toronto, ON06-2027
The International Baccalaureate (IB) Diploma -
Bangkok Patana International School
Bangkok, Thailand06-2023
Skills
- Project management
- Effective communication
- Content creation
- Social media strategy
- Customer service
- Event coordination
- Guest relations
- Flexible schedule
- Goal setting
- Decision-making
- Problem-solving abilities
- Time management
Timeline
Communications Lead
IronChef Thailand
05.2025 - 07.2025
Guest Service Team Member
JOEY restaurant
11.2024 - Current
Project Manager, Events
Heliconia H Group Productions: MasterChef Thailand
04.2024 - 11.2024
Communications Officer
Heliconia H Group Productions
09.2023 - 10.2024
Marketing Intern
Vogue Thailand
05.2023 - 08.2024
Server
KHAAN Thai Fine Dining
03.2022 - 12.2022
Bachelor of Arts - Media Studies
University of Toronto
Bachelor of Arts - Psychology
University of Toronto
The International Baccalaureate (IB) Diploma -
Bangkok Patana International School