Nalina Armoogam
Alliston,ON
Summary
Experience as an administrative assistant in a demanding environment Solid experience in implementing office policies and procedures In-depth working knowledge of relevant computer applications Well-developed administrative competencies Strong background in client relations Excellent oral and written communication skills Works independently, manage multiple projects and meet tight deadlines.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Milton Community Resource Centre
09.2022 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Developed creative design for print materials, brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Edited documents to improve accuracy of language, flow and readability
- Created presentations to inform, motivate and persuade internal and external audiences
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Set up conference rooms, technology and materials to facilitate meetings
Administrative Medical Clerk
Mount Sinai Hospital
06.2019 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy departments.
- Organized paperwork for doctors, nurses and patients.
- Filled out records, staffing sheets and patient documents.
- Documented latest information in computer system and printed paperwork.
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Prepared and administered medications to alleviate patient symptoms.
- Transcribed sensitive documents with complete confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
Administrative Coordinator
Storybrook Medical Clinic
08.2016 - 06.2019
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
Administrative Assistant
RedTag
01.2014 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Edited documents to improve accuracy of language, flow and readability
Education
Standard First Aid (AED) and CPR Level C -
Red Cross
2021
Diploma - Business Administration
Seneca College
2015
Skills
- Multitasking and Time Management
- Computers and Technology
- Resource Coordination and Allocation
- Strong Organizational Skills
- Supply Inventory Control
- Database and Client Management Systems
- Critical Thinking
- Digital Media
- Program Organization
- Telephone Etiquette
- Verbal and Written Communication
Timeline
Administrative Assistant
Milton Community Resource Centre
09.2022 - Current
Administrative Medical Clerk
Mount Sinai Hospital
06.2019 - 01.2022
Administrative Coordinator
Storybrook Medical Clinic
08.2016 - 06.2019
Administrative Assistant
RedTag
01.2014 - 04.2016
Standard First Aid (AED) and CPR Level C -
Red Cross
Diploma - Business Administration
Seneca College
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