Nalin Wijesinghe
Mississauga,ON
Summary
A dynamic, dedicated and results driven individual leveraging over 25 years of expertise in sales and workforce management with proven experience in developing and maintaining business relationships to achieve the overall objectives of the organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
General Manager - Personal Lines and Multi Channels
Continental Insurance Lanka limited
01.2020 - 08.2023
- Responsible for overall operational and sales achievement in all sales channels while managing a retail distribution branch network of 59 branches by managing 125 staff members following the organization's requirements and with a target of 20% year-to-year cumulative growth.
- Achieved overall set GWP targets and collection targets by over 100% for the years 2020, 2021, and 2022, with a year-on-year growth of 15%.
- Ensure efficient collaboration and coordination between departments through communication with managers for successful job completion.
- Review customer service standards and improve customer service excellence to enhance customer satisfaction.
- Liaison with all departmental heads is necessary to ensure compliance with the health and safety procedures of the company.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Head of Bancassurance and Partnerships
LOLC General Insurance Limited
05.2018 - 01.2020
- Managed a sales team of 55 and a back office staff of 15 under the Bancassurance channel.
- Achieved set GWP targets and collection targets for the years 2018 and 2019 and a year-on-year growth of 10%.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information, and provided solutions to problems.
Manager Operations - Affinity Channel
FAIRFIRST INSURANCE LIMITED
10.2016 - 05.2018
- Managed to achieve set GWP targets and collection targets for leasing and banks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Manager Operations - Alternative Channels
UNION Assurance PLC
08.2013 - 10.2016
- Responsible for the entire sales GWP targets of the alternative channels and achieved set GWP targets of 100%.
- Managed a channel sales staff of 35 and a back office operations staff of 15 to support the overall sales distribution network of the company.
- Handling claims in the sales distribution network to meet the service standards of the company.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Lead change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Assistant General Manager - Business Development
Continental Insurance Lanka Limited
07.2010 - 08.2013
- Manage a team of 10 branch managers and their respective sales and underwriting staff.
- Achieved set GWP sales targets and collection targets for the Western region.
- Increased customer satisfaction by addressing and resolving concerns on time.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Branch Manager
Union Assurance PLC
09.2006 - 07.2010
- Managed branch sales staff of 25 and underwriting staff of 4.
- Managed to achieve company-set branch GWP targets and collection targets with a year-on-year growth of 30%.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships, and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed branch finances, including budgeting, forecasting, and expense tracking, for accurate reporting and decision-making support.
- Drive cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Coordinated marketing campaigns tailored towards target audience segments, resulting in increased brand awareness within the local community.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
Some College (No Degree) - Sales And Marketing Education
Sri Lanka Institute of Marketing (SLIM)
Colombo, Sri LankaSkills
- Account Management
- Contract Negotiations
- Advertising and marketing
- Program Administration
Accomplishments
- Won the Grand Award in the LOLC Annual Sales Convention. 2019
- Won the Best Assistant Sales Manager Award at Union Assurance Annual Awards Ceremony. 2007
- Won the Best Sales Person Award in the LOLC Convention. 2002
- Awarded at National Sales Congress (NASCO) - Best Sales Performance Award - 2002/ 2003
- Awarded at National Sales Congress (NASCO) - Best Sales Performance Award - 2006
- President of the Mahanama College Cricket Development Committee in 2016.
- Member of the Union Assurance Cricket team and won the Runner up Trophy in MCA division "F" 30 overs league tournament conducted by Mercantile Cricket Association in 2010.
- Completed Level 1 Coaching Award Course at Sri Lanka Cricket in 2006.
- Captained LOLC Group Cricket team and won the "TVS" Championship in MCA division "C" 50 overs league tournament conducted by Mercantile Cricket Association in 2005.
- Member of the combined Insurance Brokers Cricket team and won the "Willis Group" Trophy in 2001, organized by Sri Lanka Insurance Institute.
- Member of the Eagle Insurance Cricket team and won the Best All Rounder award in 1999.
- Member of the school 1st XI Cricket team and won the "Best Bowler" award in the Big match in 1996.
- Member of the school under 17 Cricket team and won the "Astra" Trophy in division II all island school Cricket tournament organized by Sri Lanka School Cricket Association in 1994.
Additional Information
People/Workforce Management, Team work, Adaptability, Positivity
Languages
Fluent in English, Sinhala and Tamil
English
Professional Working
It Skills
Excellent working skills on Excel, Power-point, MS-Word, Outlook and internet. Good working skills on OASYS, AX 2012
Non Related Referees
Reference could be provided upon request.
Personal Information
- Date of Birth: 06/22/1977
- Nationality: Sri Lankan
Hobbies and Interests
- Volunteering and donating to the General Cancer Hospital Colombo
- Volunteering at local animal shelters
- Active volunteer for sea side environmental clean-up
- Mountain climbing
- Volunteer Cricket coaching
Playing cricket
It's always great to have a hobby that I can enjoy and be passionate about. I am actively pursuing it as a hobby. I played at the school and club level, which has probably given me a lot of knowledge about the sport, such as different techniques, strategies, and rules.
Timeline
General Manager - Personal Lines and Multi Channels
Continental Insurance Lanka limited
01.2020 - 08.2023
Head of Bancassurance and Partnerships
LOLC General Insurance Limited
05.2018 - 01.2020
Manager Operations - Affinity Channel
FAIRFIRST INSURANCE LIMITED
10.2016 - 05.2018
Manager Operations - Alternative Channels
UNION Assurance PLC
08.2013 - 10.2016
Assistant General Manager - Business Development
Continental Insurance Lanka Limited
07.2010 - 08.2013
Branch Manager
Union Assurance PLC
09.2006 - 07.2010
Some College (No Degree) - Sales And Marketing Education
Sri Lanka Institute of Marketing (SLIM)
Similar Profiles
Alexander ShakespeareAlexander Shakespeare
Head of Branch (HOB) in the grade of Assistant Manager at Allianz Insurance Lanka LimitedHead of Branch (HOB) in the grade of Assistant Manager at Allianz Insurance Lanka Limited
HENRY YATHAVEHENRY YATHAVE
Senior Bancassurance Sales Manager at AIA Insurance Lanka LimitedSenior Bancassurance Sales Manager at AIA Insurance Lanka Limited
Jeewan Madushanka Kariyawasam Thirana GamageJeewan Madushanka Kariyawasam Thirana Gamage
Executive –Software Quality Assurance at Sri Lanka Insurance Corporation LimitedExecutive –Software Quality Assurance at Sri Lanka Insurance Corporation Limited