Nalin Sharma
Etobicoke,Ontario
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Associate
HMSHost
Mississauga, ON
10.2022 - Current
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
Customer Success Manager
Upbringo
Pune, Maharashtra
07.2021 - 09.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Customer Service Representative
Amazon
Lucknow, Uttar Pradesh
07.2019 - 07.2021
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Post Graduate Diploma in Management - Business Management
Georgian@Ilac
Toronto, ON 09.2022 - Current
Bachelor in Commerce - Accounting And Finance
Lucknow University
Lucknow, UP 03.2014 - 03.2017
Skills
Team Building
Customer Relations
Revenue growth
Pipeline development
Complaint resolution
Creative problem solving
Volunteer
Animal Shelter Volunteer Coordinator - Adopt-A-Pet
Supplied food, water and personal care to sheltered animals.
- Care for the animals kept at the shelter by feeding and giving them baths, taking them for walks or playing with them
- Monitored and observed animals for signs of illness or injury and reported symptoms to supervisor.
- Helped develop training program for all volunteers
- Coordinated with other rescue and foster agencies to establish and maintain relationships.
Timeline
Associate
HMSHost
10.2022 - Current
Post Graduate Diploma in Management - Business Management
Georgian@Ilac
09.2022 - Current
Customer Success Manager
Upbringo
07.2021 - 09.2022
Customer Service Representative
Amazon
07.2019 - 07.2021
Bachelor in Commerce - Accounting And Finance
Lucknow University
03.2014 - 03.2017