Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Naledi Kasipo

Toronto,ON

Summary

A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Brand Representative

Abercrombie & Fitch
02.2023 - Current
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Communicated product information with confidence and educated consumers about company.

Restaurant Hostess

Chucks Roadhouse
10.2022 - 05.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Social Media Brand Ambassador

Shopping Galore Zimbabwe
01.2022 - 05.2023
  • Researched and identified new opportunities for increasing company's social media presence.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Responded to inquiries and engaged with followers to build community and support customer engagement.
  • Strategized and developed video content for client's website and social media publications.

Law Intern

Gill, Gidlingtons & Gerrans
11.2018 - 08.2019
  • Worked closely with attorneys on case research to prepare for trial.
  • Communicated with law firms and paralegals to gather information for lawsuits.
  • Researched statutes and laws to support compliance and legal risk management.
  • Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.

Education

BBA - Fashion Management

Humber College
Toronto, ON
04.2025

Skills

  • Critical Thinking
  • Revenue Generation
  • Social Media Management
  • Relationship Management
  • Sales Expertise
  • Brand Development and Marketing
  • Public Relations
  • Data Entry
  • Correspondence Writing
  • Telephone Skills

Hobbies

My passion for video editing, finds me emersed for hours editing videos.

Timeline

Brand Representative

Abercrombie & Fitch
02.2023 - Current

Restaurant Hostess

Chucks Roadhouse
10.2022 - 05.2023

Social Media Brand Ambassador

Shopping Galore Zimbabwe
01.2022 - 05.2023

Law Intern

Gill, Gidlingtons & Gerrans
11.2018 - 08.2019

BBA - Fashion Management

Humber College

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Naledi Kasipo