Nalany Wolf
Summary
Experience at Smitty's Restaurant, excelling in food preparation and guest relations. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high food safety standards and training new staff, contributing to a positive dining experience and fostering community engagement.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in a Barista role at Coffee culture.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Smitty's Restaurant
10.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Participated in community events to promote establishment, broadening customer base.
Education
Academic
Steinbach Regional Secondary School
Steinbach, MB06-2025
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Upselling strategies
- Guest relations
- Food safety
- Language proficiency
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Item recommendation
Languages
English
Native or Bilingual
Interests
- Participating in local clean-up initiatives
- Baking
- Avid Reader
- Enjoy participating in gym work outs for overall physical and mental well-being It keeps me accountable, and teaches me consistency over motivation
- Strategy Games
- Anything science related
- Animal Care
- Team Sports
- Spending time with my family
Timeline
Hospitality Worker
Smitty's Restaurant
10.2022 - Current
Academic
Steinbach Regional Secondary School
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