Nakul Singh
Toronto,ON
Summary
Salesforce Development Lead with over 7 years of expertise in crafting and implementing customized CRM solutions for diverse business needs. Proficient in Salesforce Sales Cloud, CPQ, LWC and DocuSign integrations, with a solid track record of leading cross-functional teams to deliver scalable solutions in Agile settings. Known for enhancing operational efficiency and user experience while ensuring secure integrations. Recognized for innovative problem-solving capabilities that drive measurable productivity improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Packaged App Development Team Lead
Accenture
Noida, India
03.2020 - 12.2024
- Led a development team to deliver seamless client services, enhancing user experience through continuous integration and automation.
- Architected and designed technical solutions for business requirements, including integrating with external systems, and implementing Salesforce standards through reusable frameworks.
- Developed Lightning Component and integrated API services for user onboarding and offboarding, reducing production support tickets by 33%.
- Conducted technical reviews, led Agile scrums, and implemented best practices to improve team productivity.
- Ensured adherence to Agile methodologies by facilitating Scrum ceremonies, fostering collaboration, and driving continuous improvement across cross-functional teams.
Project Coordinator Associate
Walmart Logistics
Toronto, Canada
08.2019 - 11.2019
- Managed the supply chain process by handling vendor orders and interactions.
- Monitored inventory levels and placed orders with suppliers as needed.
- Operated forklifts and hand carts to load, unload, and move products, ensuring compliance with health and safety regulations.
Coordinator
Precise Solutions
Toronto, Canada
10.2018 - 02.2019
- Test session preparation and candidate management.
- Operational coordination of IELTS test centers, and scheduling of test day invigilators, supervisors, and examiners.
- Coordinating with teammates for a smooth exam operation.
- Maintenance of absolute secrecy of test operations, materials, and results.
Project Manager Intern
Global Retail Consulting Group
Toronto, Canada
05.2018 - 09.2018
- Developed comprehensive planning, scheduling, testing, and closing documents for the project lifecycle.
- Coordinated recruitment and orientation processes to onboard new candidates effectively.
- Facilitated interdepartmental collaboration between marketing and IT for accurate data gathering and information clarification.
Application Development Analyst
Accenture
Chennai, India
03.2015 - 06.2017
- Mentored and developed team members to enhance project readiness and performance.
- Achieved 100% client satisfaction by creating a centralized quotation template process using third-party tools.
- Designed, developed, and implemented technical solutions and custom user interfaces to improve client experiences and operational efficiency.
Education
Postgraduate Certificate - Project Management
Centennial College
Toronto, Canada04.2018
Bachelor of Technology - Information Technology
RGTU
Bhopal, India06.2014
Skills
- Salesforce CRM Implementation (Sales, Service, CPQ)
- Apex Development and Flow Automation
- Integration and Data Migration Expertise
- Functional and Technical Solution Design
- Agile Project Management and Leadership
- Security Framework Implementation
- Process Optimization and Automation
- Business Process Analysis
- DocuSign eSignature
- Lightning Web Component
Certification
- Salesforce Administrator
- Salesforce Platform App Builder
- Salesforce Platform Developer I
- Salesforce Platform Developer II
- Salesforce Sales cloud consultant
- Salesforce Application Architect
- Salesforce AI Associate
Timeline
Packaged App Development Team Lead
Accenture
03.2020 - 12.2024
Project Coordinator Associate
Walmart Logistics
08.2019 - 11.2019
Coordinator
Precise Solutions
10.2018 - 02.2019
Project Manager Intern
Global Retail Consulting Group
05.2018 - 09.2018
Application Development Analyst
Accenture
03.2015 - 06.2017
Postgraduate Certificate - Project Management
Centennial College
Bachelor of Technology - Information Technology
RGTU
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