Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Nakshatra Uday

Markham,Canada

Summary

Motivated and results-oriented Communications & Marketing Specialist with a Bachelor's degree in Journalism, complemented by additional coursework in Marketing and Human Resource Management. Possess over +3 years of experience in the Human Resource domain, business operations, customer service, and content writing. With a strong foundation in journalism and a keen understanding of marketing and human resource management, will bring a unique blend of skills to the table. Offering a remarkable track record in Human Resources, coupled with a firm grasp of the technical field, Am eager to leverage business and recruiting knowledge for the benefit of the organisation.

Overview

4
4
years of professional experience

Work History

Business Operations Support Specialist

Cogeco Connexion
01.2023 - 04.2023
  • Provided support, optimized systems, and troubleshooted. Communicated effectively with stakeholders, offering corrective actions based on analysis.
  • Configured telephone extensions, services, and activate equipments. Assisted in account managers, Customer Service and Sales
    Management.
  • Provided first level technical support for all Cogeco products (e.g. Cable TV, Internet, VOIP, etc.)
  • Identified emerging technological trends and provided recommendations for technical strategy and direction to management.
  • Adhered to PIPEDA requirements and policies on confidentiality and security of customer data.
  • Provided help Desk services including both common network troubleshooting and administration and basic enterprise application support. Assisted Customers navigate issues across hardware, firmware, and software.
  • Investigated client-side related hardware and software issues, installation, configuration, upgrades, maintenance, and diagnostics.
  • Communicate with customers regarding technical issues, Troubleshot and worked towards improving design efficiency and achieving highest possible quality metrics.

Human Resource Coordinator

ASEA Brown Boveri (US-ABB)
08.2019 - 04.2022
  • Introduced employees to a new and enhanced HR Culture and smooth onboarding process using Workday and Feith.
  • Managing the entire recruitment and onboarding process using various ATS.
  • Conducted background checks using Accurate, initiated visa processes, provided tax assistance, and updated compensation details. Ensured compliance with regulatory requirements and adhered to SLA's for efficient service delivery.
  • Managing bulk hire for all divisions (Electrification and Products/Motion/Robotics/ Power grids) and entities (Baldor and Thomas & Betts).
  • Handling any employment-related inquiries and maintaining employee data and personnel files in SAP and Master data.
  • Updated and managed leave policy details to include FLMA, STD & LTD programs leading to an overview and reduction of abuse of the FLMA and STD leaves.
  • Maintained positive employee relations while helping them access tools, sharing benefits information, and collecting background verification documents.
  • Oversaw direct and indirect staffing needs with a focus on KPIs and strategic planning. Achieved budgeted labor costs, maintained efficiency standards, and ensured compliance with regulations and SLAs.
  • Working with Onboarding (RedCarpet) tool managers to revise and update the Employee Handbook to reflect current practices, policies, and procedures.
  • Instituted regular meetings with stakeholders to review current processes, progress, and federal regulations.

Education

Marketing Management -

Seneca College
Toronto, Canada
12.2023

Human Resource Management -

Seneca College
Toronto, Canada
12.2022

Skills

    HR Systems: Human Resources Information System, SAP, Workday, ADP, BambooHR

    MS Office: Excel, Word, Powerpoint

    Database Management: Querying (SQL), Tableau

    Project Management Tools: Jira

    OS: Windows, Linux, IOS

    Languages: SQL, Python

    Technical writing

Accomplishments

  • Drafted user guides for seamless recruiting with RedCarpet (Onboarding tool).
  • Software Proficiency: Advanced in Microsoft Office, HR fundamentals, SAP, Service Now, and end-user tools. Hands-on Adobe Photoshop experience for compelling presentations and creative documents.
  • Proficient in HR software, streamlined processes, and optimized workflow. Completed Seneca's HR Management program, HRPA-recognized, eligible for CHRP designation.
  • Recognized for optimizing business processes at ABB through user guide contributions.
  • Applied pay mix and compensation strategy expertise in Seneca course. Executed case study on 'Rewarding & Recognizing Employees (Compensation).'
  • Proficient in risk management, internal controls, pay mix, and compensation strategies, ideal for roles in payroll and compensation. Completed TCPS1 (1998) and TCPS2 (2014) Exams, showcasing comprehensive understanding of evolving research ethics. Certified in 'The Importance of Risk and Internal Control Management' and 'No Excuses' (preventing workplace harassment), demonstrating expertise in risk management and commitment to a safe work environment. Gained expertise in compensation design, analysis, and administration at Seneca.
  • Proficient in health and safety management, HRIS applications, and financial analysis.
  • Strong in word processing, spreadsheets, and database management. Well-suited for HR roles with legal compliance, strategic planning, and data analysis skills

References

  • John Abraham, John.abraham@in.abb.com
  • Inderjit Singh Bhagga (Cogeco Connexion), InderjitsBhagga@gmail.com

Certification

  • ABB Certificate of completion - No excuses (Prevention of Sexual Harassment), Importance of Risk and Control Management
  • Panel On Research Ethics - Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans
  • Inbound Sales
  • Inbound Marketing

Timeline

Business Operations Support Specialist

Cogeco Connexion
01.2023 - 04.2023

Human Resource Coordinator

ASEA Brown Boveri (US-ABB)
08.2019 - 04.2022

Marketing Management -

Seneca College

Human Resource Management -

Seneca College

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