Nakita Parkins
Stoney Creek,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Highly organized administrative team member over 10 years of experience in various office settings. Efficiently organize paperwork, files and supplies to handle day-to-day needs. Proficient in administrative programs such as Microsoft Office and Macintosh. Dynamic and resourceful, offering skills and proficiency in office coordination.
Overview
22
22
years of professional experience
Work History
Office Coordinator
Ingenuity Development Inc
Mississauga, Ontario
12.2021 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Devised and implemented improvements to reporting procedures.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Office Manager
Sash Logistics
Brampton
01.2021 - 12.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Reduced process lags by accurately managing confidential records for staff members.
Administrative Assistant
Green Star Auto Collision
Vaughan, ON
08.2005 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Generated invoices upon receipt of billing information and tracked collection progress.
Executive Administrative Assistant
Just BGRAPHIC
NORTH YORK, Ontario
06.2014 - 12.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Reserved classrooms and meeting rooms at various locations for program activities and managed room list.
- Procured new supplies and equipment in line with budget goals.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Conducted community workshops to promote different programs and educate public on available services.
- Prepared presentations, materials and documentation for meetings and engagements.
Education
Bachelor of Arts - English
York University
Toronto, ONSkills
- Accounts Payable and Accounts Receivable
- Office Management
- Office Workflow Support
- Superior Customer Service
- Intuit QuickBooks
- Community Relationships
- Task Prioritization
- Confidence and Drive
- Microsoft Office Suite Expertise
- Adaptable and Resilient
- Reading Comprehension
Timeline
Office Coordinator
Ingenuity Development Inc
12.2021 - Current
Office Manager
Sash Logistics
01.2021 - 12.2021
Executive Administrative Assistant
Just BGRAPHIC
06.2014 - 12.2018
Administrative Assistant
Green Star Auto Collision
08.2005 - 12.2020
Bachelor of Arts - English
York University
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