Nakhshab Anwar

• Delivered Project Management courses, fostering student engagement and learning outcomes.
  Developed course content to enhance curriculum relevance and applicability.
  Assessed student performance utilizing LMS for efficient tracking and feedback.

• Spearheaded Agile initiatives, managing sprints and Scrum ceremonies through Jira.
• Forecasted resource needs to ensure timely delivery aligned with business objectives.
• Monitored delivery metrics to assess team performance and drive improvements.

• Streamlined issue resolution processes, enhancing team efficiency and SLA adherence.
  Managed TurboTax support teams, fostering high-quality customer service and timely responses.

• Delivered multimillion-dollar projects for Unilever, VOLVO, DNB Bank, Target, SBI Bank etc.
• Developed scope, integrated project plan, resource management plan, risk register etc.
• Directed implementation of standardized ITSM & Enterprise monitoring solutions.
• Oversaw vendor engagement, SoWs, BoMs, and stakeholder communications.
• Finalizing the contracts with all the OEMs, vendors, third-party contractors
• Liaison with HCL Global Account Management groups to seek opportunities for business growth and penetration into existing customer accounts.

• Coordinated governance activities, ensuring compliance and accountability for platinum accounts.
  Managed report generation and escalations to enhance operational efficiency.
  Streamlined communication processes for effective handling of platinum account issues.