Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naïka Mouscardy

Ottawa

Summary

Detail-oriented and reliable professional adept at managing multiple priorities while maintaining a positive demeanor. Strong analytical, communication, and teamwork skills complement a proven ability to swiftly adapt to new environments and challenges. Committed to contributing to team success and eager to further develop professional expertise. A dedication to continuous learning and growth drives the pursuit of excellence in every endeavor.

Overview

9
9
years of professional experience

Work History

Costumer Service Representative

Accident Support Services International Ltd.
04.2023 - Current
  • Greet visitors, determine their needs and direct them accordingly through the reporting process
  • Communicate the reporting process with clients and explain the necessary information required to proceed
  • Respond to telephone inquiries or forward callers to the appropriate person or authority
  • Evaluate whether a collision meets the eligibility requirements to be reported at the collision reporting center (CRC)
  • Verify valid driver documents (licence, ownership, and insurance)
  • Interview drivers to determine collision details
  • Data enter information using custom software in order to produce collision report for Police, Insurance and Ministry of Transportation
  • File reports or retrieve as required
  • Photograph vehicle damage and upload images into collision report; to be done outdoors, in all weather conditions
  • Organize and co-ordinate workflow between CRC and Police personnel
  • Operate digital scanner to transfer paper documents to digital file database
  • Assist drivers in initial stages of reporting to Insurance.

Kitchen Staff

McDonald's
10.2021 - 04.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Making sure that the transition from super to breakfast is done properly
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Package Handler

Cosmetica Laboratories Inc
11.2019 - 10.2020
  • Perform final checks for defective items, ensure all working items make it to the loading area or inventory, and keep detailed records of materials and shipments
  • Counted and recorded finished and rejected packaged items.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
  • Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
  • Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.

Waitress

Bateau Dragon
12.2016 - 08.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep the dining room and work areas clean.

Education

AEC / DEP or Skilled Trade Certificate - Flight Attendant

Sigma
Montréal, QC
07.2019

AEC / DEP or Skilled Trade Certificate - Waitress

École Hôtelière De Montréal Centre Calixa Lavallée
Montréal, QC
07.2019

Skills

  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Cash Register Operations
  • Call Documentation
  • Cooking
  • Food Handling
  • Food Safety
  • Food Preparation
  • Food Service

Languages

French - Fluent
English - Fluent

Timeline

Costumer Service Representative

Accident Support Services International Ltd.
04.2023 - Current

Kitchen Staff

McDonald's
10.2021 - 04.2023

Package Handler

Cosmetica Laboratories Inc
11.2019 - 10.2020

Waitress

Bateau Dragon
12.2016 - 08.2019

AEC / DEP or Skilled Trade Certificate - Flight Attendant

Sigma

AEC / DEP or Skilled Trade Certificate - Waitress

École Hôtelière De Montréal Centre Calixa Lavallée

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