NAÏKA D'MEZA
Ottawa,USA
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Overview
8
8
years of professional experience
Work History
Legal Case Manager
Jean Law Group
02.2025 - 12.2025
- Contacted clients, introduced myself as their case manager, and collected required documents.
- Prepared immigration applications, obtained client signatures manually or electronically, and submitted packets by mail or through the appropriate online system.
- Scanned documents and organized them in client files both electronically and physically.
- Answered client questions regarding their cases and provided accurate processing times.
- Scheduled follow-up appointments for clients in coordination with the receptionist and based on the attorney’s availability.
Stock Coordinator
Epic Nails and Spa
08.2024 - 12.2025
- Scheduled customer appointments and prepared, packaged, and shipped orders.
- Collaborated with vendors to streamline ordering processes and ensure timely delivery of supplies
- Performed inventory control, such as counting, and stocking merchandise.
- Provided basic manicure and pedicure services for costumers.
Cashier Supervisor
Café de Saint Marc
06.2019 - 07.2020
- Evaluated cashier performance regularly, offering constructive feedback for improvement.
- Communicated sales goals and promotions to cashier team.
- Used motivational strategies and proactive mentoring to inspire employees to continuously improve performance.
- Resolved customer complaints in professional manner.
- Assisted customers with special requests or inquiries about products.
Receptionist
Cabinet Moise Et Associés
07.2017 - 11.2019
- Scheduled and managed meeting spaces for staff.
- Scheduled appointments and documented updates in scheduling software.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Treated visitors with friendly, approachable attitude.
- Directed guests to appropriate personnel or departments as needed.
- Managed office supply inventory by regularly checking stock levels and ordering new supplies.
- Prepared conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required.
- Welcomed visitors and conducted tours to highlight features and answer questions.
Education
Bachelor of Arts (B.A.) - undefined
University of Ottawa
Ottawa, Ontario, Canada09.2029
Legal science
Université Notre Dame d'Haiti
Port-au-Prince, Ouest, Haiti07.2023
Skills
- Professional Manner
- Costumer Service
- Good Communication
- Teamwork
- Time Management
- Attention to detail
Languages
English - Advanced
Full Professional
Spanish - Advanced
Professional Working
French - Fluent
Native or Bilingual
Creole - Native
Native or Bilingual
Accomplishments
- Enhanced client satisfaction by actively listening to needs, resolving issues, clearly explaining procedures, and maintaining consistent communication throughout the legal process.
Timeline
Legal Case Manager
Jean Law Group
02.2025 - 12.2025
Stock Coordinator
Epic Nails and Spa
08.2024 - 12.2025
Cashier Supervisor
Café de Saint Marc
06.2019 - 07.2020
Receptionist
Cabinet Moise Et Associés
07.2017 - 11.2019
Bachelor of Arts (B.A.) - undefined
University of Ottawa
Legal science
Université Notre Dame d'Haiti